I would like to raise my disappointment at the way a service issue of my Air conditioner is being dealt with.
I have 2 window a/c and 1 split a/c. On 10th July, I raised a complaint to service my window a/c and repair the split a/c since it was not cooling. The ticket nos. were
1) 1071000499 Dt 10th July
2) 1071000515 dt 10th July
A technician (Khalid Khan) attended to this on the same day. While he serviced both the window a/c, he inspected the split a/c and determined that the capacitator needs replacement. He promised to return with the spare part on Monday 12th July. Today is 22nd July and the a/c is still being repaired.
On 16th on July after repeated follow ups, another technician visited without any spare part and promised to return the following day with the spare part. He did not come as promised.
On 21st July, Khalid Khan who we understand was on leave the previous week, once again came to inspect the a/c and now determined that the problem is not with the capacitator but with the PCB. Since the PCB is not in stock hence there would be delay in fixing the same.
What is more upsetting is that the ticket nos. are opened and closed at the whims and fancies of the LG team because we understand that you have a 48 hour period to close a complaint. The various ticket nos. besides the one given above are:
1) C 1071511415 Dt 15th July closed on 17th July with a reason “Customer will call again” and another one opened
2) C 1071706470 Dt 17th July closed on 21st July with a reason “closed on the request of the client”
I fail to understand which customer they are talking about because the issue is still open.
I request you to immediately resolve the issue, failing which I would be forced to go to consumer court. I would also like to know why you would close complaints when the issue is not resolved.
Pl. also not that we had taken an AMC for the 3 a/c on 25th April and a total sum of RS 4863 paid. However, we are still to receive any receipt or contract for the same.
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