Dear Sir/Madam,
With reference to your letter dated: 12-02, i had visited your office situated in sector-8, chandigarh for the maturity benefit payout of my policy no. 3986932. There i met Mr. Rajiv Deol and Madam Ruchi, who actually told me to surrender orignal policy bond and fill down the discharge form only after maturity date of the policy i.e 23-Feb to get the full payout. Then i surrendered orignal policy bond and dicharge form and application form on 04-Mar at your office recieved by Madam Ruchi. After few days i recieved a letter from the pune office which states that my request cannot be processed because as per the policy condition after vesting date of the policy cannot be surrendered and i have to purchase annuity.
Few things i would like to ask:
i) Is bajaj allianz employees are unaware of the policy conditions or they are incapable to explain to the clients?
ii) Why had they accepted the application request for the full payout after the vesting date?
After waiting for the four months, i took a soft step to contact your customer care regarding the same. I recieved some calls from your pune office but nobody has actually come out with any solution. It is requested to make the full payout of the above policy or return my original policy(/documents) at my place.
Thanking you,
Dharam Pal Gupta
House No.: 3304,
Sector 46-C,
Chandigarh.
Ph: 09876199055
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