Dear Sir,
This is to bring to your kind notice that I was sold A TRAVEL PACKAGE from India Today Book Club over phone, order date being 12th May and Invoice Date being 15 May. Order No for the same is OGA090044646 and Invoice No ORA090045683. I was sold the package on wrong and false information that I could avail the holiday of 7 days in two to three installments and also that the same could be availed on public holidays.
But when the time came for me to redeem the voucher from their Bangalore office..Premier sales Promotions Pvt. Ltd., both the promised were denied and they said that the entire holiday package could be redeemed at one go and also that the same could not be availed on public holidays. On this I got quite angry and insisted on refund of my money of Rs. 5943.00 (Rupees Five Thousand Nine Hundred and Forty Three Only) incl of Service tax & Cess of Rs.552.69.
I am now forwarding you all the mails exchanged between Bangalore office from where I had to redeem my voucher, Delhi from where I was sold the package and Me - the CONSUMER.
Dear Ms. Ranjana,
This is with reference to my VOUCHER CODE REQUEST FORM NO. 002276. We had a tel con on 10th August and consequently due to wrong information from the Sales Team, I had requested you to kindly hold my Voucher Form and do not process it for further for generation of Coupon.
I had also lodged a complaint for the same to the Sales team in Delhi, my complaint no. being 173674 against ORDER NO. 0GA090044646 on the same date. They asked me to get in touch after 2 days. So today, that is on 12th August I called to the sales team and they asked me to call the Bangalore Call Center for a mail in my name that my form has not been further processed and that it is lying in Bangalore office.
So I request you to please mail me the same information, that the form is not processed due to wrong commitments from the Sales Person to me so that I can forward the same mail to Delhi Sales Team and get my refund processed.
Hope the matter is clear to you and you would acknowledge by replying and reverting to my mail and request.
Regards
Kavita
For the above mail I got the reply, rather a confirmation that my redemption of the coupon has been withheld and the same informed and mailed to the Delhi team. The mail was as under:
Hello Sir
This customer is asking us for refund as she claims that there was some false information given to her by the Sales Team. We have not issued the promo code to this customer. Please look into it and advice the next course of action.
Regards
Kunal
Then I called the Delhi team at 011-40502424 and they confirmed that they have received the cancellation request and that they would refund the amount in next 28 days, that was on 14th August. so accordingly I should have got the refund around 10th September. For my satisfaction I called them again on 24th August to confirm from them that I would receive my cheque in next one week but they said me again the same thing that they would refund me the amount in next 28 days which comes to be 22nd September. so again I called them on 18th September and now they said that because I had requested the refund through cheque they would be needing some more time as they require approval from the concerned department. I argued that this should have been informed me on day one or before giving me a time duration of the refund amount but they didn't adhere to my complaints and insisted for some more time. Seeing that they are least bothered about my pains, problems and harassment, I finally asked them to give me a latest date by which I would be receiving my cheque, so they said on 5th October. On the same I wrote another mail to the Delhi team, but to my utter surprise they are least bothered to reply back even once or call if they required any further information. The mail was as under
Dear Mr. Negi,
Following the trail mail and consecutive talks and confirmation from you dated 24th August, I am still awaiting for my refund amount of Rs. 5943.00 (Five thousand nine hundred and forty three only) which was supposed to reach me within 28 days from 24th August, but I was informed yesterday that it would take another 10-15 days.
Is this you way of commitment and that to selling the entire thing from a salesman, who does not know anything and he is not even sorry for the same. On the other hand he is selling me another stupid idea of yours. And isn't it your responsibility to inform me about the delay. How can I believe you now that my money would be refunded and why should I?
Who is going to pay for my mental harassment and interest on my money lying with you.
Don't play or fool your customers because you yourself are one of the customer to someone or the other. And I sincerely hope something of this does not happen with you... and if it does you would understand my pain for cheating for my hard earned money.
And as per our talks which was a mere waste of my precious time, you have confirmed me that the amount in cheque would be reaching to me latest by 5th October.
And I sincerely now hope after having a word with you that you face such problem from one of the stupid companies like yours and see how you react and go by it.
Moreover you people have not also bothered to reply to my mails and calls. Keep going like Government owned companies where it takes ages to pass a cheque.
Also take note of my mailing address so that now you dont have any lame excuse that we did not have your address. ENJOY THE GOVT JOB.
Now comes TODAY, that is 30th September the day I am forced to finally file a compalint against them to the Consumer Redressal Forum.
I again called them, as by now I realized that they are not serious and least bothered about Consumers, and to my utter astonishment they are now asking me to return their book before they would return the Refund Cheque. I again argues that this requirement must have said to me the very first day of my filing a request of refund but they have no answer to it. The person, Mr Negi was insisting and insisiting that "IF YOU WANT YOUR MONEY YOU WILL HAVE TO RETURN THE BOOK". On this I said that "AAP KOI EHSAAN NAHI KAR RAHE HAI...", but he is such a shameless person that he banged the phone.
I also said him that wasn't it your duty to inform me for the same, when I am calling you then you people are giving one excuse or the other to refund the amount, isn, t it your responsibility and duty to give a call to your customer and especially when I have been calling them at every step. Had I not called them today, I would not have come to know about their GOOD INTENTIONS and would not have taken this step of filing a written complaint.
I have already wasted lots of time, energy and money. I bought the package as it was offered from INDIA TODAY GROUP, but I fail to understand that they can be so unprofessional. I know the amount at stake is not too big, but with wrong and false promises things sold and then on complaint no one adhering to it in the right spirit, I am compelled to ask you to come between us.
I sincerely hope that this episode would be adhered to at your end at the earliest.
As of now they have not bothered to reply to any of my mails sent to them nor given a call about the reasons for the delay, whatsoever.
Regards
KAVITA MOHTA
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