Hi,
I have bought a Leather purse from Metro Shoes.
Item No.66-1775
Size:10
MRP:1150
The handle of the purse was damaged (handle leather peel off). I approached for repair the details of the meno given below.
No. FCL5915
Date: 20/07
Date of delivery:21/08
The owner said that the damaged purse has been send to Bombay for repair. After 1 month they said taht it cannot be mended as they did not have material. Is this an expected answer from such a branded company which also has no compensation for its damaged goods.
An individual does not buy such item to be used only for 1-2 yrs.
If I approach some other shops than I can get my item repaired but why should I consult some other shops/means when I am buying things from a brand like METRO.
This has really disappointed me and also in future I would not buy any goods from METRO which would be also conveyed to my near and ones because I dont want them to suffer such a loss.
If this brand has some trust in its buyer than you would sincerely concern my issue. This is just a bitter expeirence.
Waiting for your judgement
Regards
Neena Sodhi
Membership No.1000211776
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