This is after raeding your ad. in newspaper regarding 24X7 aftersale service, i would like to bring in your knowledge I prefered HCL to other brand like LG, samsung, etc beacause of my faith in this Indian berand and from the childhood i am familar with this brandname. But i am sorry the way i am being traeted as a customer is compelling me to think why other foreign brands are overtaking our Indain Brand. My compalint/ Id is 266090406 dated
28/07. Even after assuarance from Mr harinder, Mr rajesh and one madam still no one has attended my complaint. Please take necessary action.
Sanjay sethi
011-9968283289 (Delhi)
-- On Mon, 7/20/09, sanjay sethi wrote:
From: sanjay sethi
Subject: RE: replacement of Ram for machine No. 9084AZ127842
To: "Wecare4u"
Cc: [email protected]
Date: Monday, July 20, 10:18 AM
Dear Sir
Even todate no one from HCL has bothered to attend my complaint. Now what conclusion i should draw about HCL and where should i approach now. Just give me a word of advice.
Dr Sanjay Sethi
9968283289
& On Wed, 7/8/09, Wecare4u wrote:
From: Wecare4u
Subject: RE: replacement of Ram for machine No. 9084AZ127842
To: "'sanjay sethi'"
Cc: [email protected]
Date: Wednesday, July 8, 4:12 PM
Dear Sir,
We have forwarded your complaint to our concerned division, and they would get in touch with you very soon.
Thanks & Regards
Customer Care Executive
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: sanjay sethi [mailto: [email protected]]
Sent: Tuesday, July 07 2:10 PM
To: harendra Singh
Cc: [email protected]
Subject: RE: replacement of Ram for machine No. 9084AZ127842
Dear Harendera,
Inspite of your assurance no one has bothered to attend my complaint. I paid for 2 GB RAM and getting 1 GB. Guide me where i should approach now.. It is not about 1 GB ly RAM but it is about after sale service promises made by HCL. Is there any one to tell me who is responsible for this delay. Did i make a mistake by chossing HCL product.
Dr Sanjay Sethi
Flat No. 791 LIG FLATS, SEC_14, POCKET-1
DWARKA, New DELHI
Ph. 9968283289
32544885
& On Sun, 6/28/09, harendra Singh wrote:
From: harendra Singh
Subject: RE: replacement of Ram for machine No. 9084AZ127842
To: "'sanjay sethi'"
Cc: [email protected]
Date: Sunday, June 28, 2:10 AM
Dear Sir,
We have logged the complaint & request you kindly use the
Call Id 266090406 for further complaint.
Thanks & Regards,
Harendra Singh
HCL Infosystems Ltd
S-10 Green Park Ext
Near-Uphar cinema
New Delhi
011-46142680
Fax-011-46142689
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: sanjay sethi [mailto: [email protected]]
Sent: Thursday, June 25 3:02 AM
To: [email protected]
Cc: [email protected]
Subject: replacement of Ram for machine No. 9084AZ127842
My new PC machine satared giving trouble from the first month of its purchase, a complaint was made . one of your enginner visited at our home and told one RAM of 1GB is required to be replaced. Another person visited againg after a week but this replaced RAM was also faulty so he told that he will come once again. Last time your engineer visited on 15-6-09.but could not rectify the problem so he promissed another visit. His visit ID is 17334 . To this date my problem is not rectified. I am not getting you on phone, Please ensure that your customers all served in the effective way, because it is the aftersale service which makes the reputation of any company.
My machine number is 9084AZ127842
Dr Sanjay Sethi
Flat No. 791 LIG FLATS, SEC_14, POCKET-1
DWARKA, New DELHI
Ph. 9968283289
32544885
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