Inconsumercomplaints.com » Miscellaneous » Review / complaint: HP Compaq Presario V3225 AU Laptop - Defective Product Sold | News #273413

HP Compaq Presario V3225 AU Laptop
Defective Product Sold

I purchased a Compaq above model Laptop with Sr. No 2CE720306R from Online IT Shoppe India P Ltd, Cochin on 20 Jul. Around 1st of week of May the laptop's display started to flicker for sometime and soon it would work normally. This continued intermittently for a week, and I brought it to your Authorised Service Center on 7th May and they took the machine on the call ticket no 1463. Next day they returned the machine saying they could not identify the problem since it was not happening while at the service centre. Since I badly wanted to the Laptop for urgent work, I took it back immediately and from the very next day the problem started repeating. So I brought it back to the Service Center and they gave me a fresh call ticket no: 1510. I mentioned to them that one of my friend Adv. Joy Thattil Ittoop who had also brought the same machine may be a couple of weeks before me had problems for his machine which looked similar. As it was found out that they had replaced the System board in his machine, they decided to do it in my machine too. Also the LCD screen had a patch and so they said they are replacing both the System Board and the LCD screen. As both this new machines had a major replacement of its entire parts within a year, we suspected that the machine has an inherent manufacturing defect and hence we both requested for a total replacement which was turned down saying, it wont have any further problems since the entire parts except for the shell and DVD writer were replaced. The machine after all these replacement was returned to me on 16.05.2008 and during this one week period I could not use the machine though I had spent around 35, 000 rupees to buy this new machine! Within a few days I noticed that the card reader was not working and the battery backup time had come down alot. I took it back to the service station but as they want me to hand it over to them for further check up and since I wanted it badly for my work, I decided not to give as it would further hamper my work.

During end october the problems again started showing up, that the display was flickering and going on and off though in the back ground I could make out the machine is working since it was not totally shutting down. Like in the earlier occassion the machine after limping for a week finally stopped working and I took it back to your service center on 1st November. The machine was taken by them for rectification by the token number 100389. On 8th November the machine was returned to me on 8-11 with a report that they have replaced the entire System board once again for the second time in a row. They also informed me that this particular series have a problem all over and the company has instructed that even after the warranty is over, they are advised to replace the system board free of cost. This again confirmed that the machine had an inherent manufacturing defect and is very common to this model. After every replacment of the System board the battery backup of the laptop was coming down and in this regard I had made a complaint online and one Mr. Rajesh from HP used to call me often from his cell no: 9790975560 to discuss about the problems of my laptop. He assured me that he will take up the matter to give me a satisfactory performance on the machine, but nothing really happened in this regard.

Within two weeks time, machine again started to show the signs by with the display flickering and going off and on 24-11 I had to take it again to your service center as it stopped working totally. They took the machine with the call ticket no: 100554. As the machine was required urgently I have been following up and they informed me that the System board needs replacement again ie for the third time and they are handing over the machine to the new service center at Palarivattom and gave me a nerw call ticket no 5649. On 4-12, I got the machine back with the system board replaced and the entire Operating System corrupted and the data totally lost. Till all these time, the data was never lost, but this time I got the system back with the OS corrupted and I had to reload the Windows Vista again myself. Though I have been given an original of Vista along with the machine, they did not even reload the OS.

A few days earlier the machine again started showing the signs of another imminent failure as the display started to go and on and off and immediately I wrote an email to you that there are signs that of the system board for the 4th time in a row, and today morning it has totally stopped working, though I can see the machine is booting up in the background.

Here I must also menton that my friend Adv. Joy who had also purchased the same machine had lot of problems with his machine and finally he decided to buy a a new laptop from a different manufacture. I found that from a website on the net that, there so so many people who purchased this machine are facing the same problem and have felt HP has cheated the customers by selling them a laptop with an inherent manufacturing defect.

I am been told by their service engineer Mr. Abby of their authorised service center in Cochin M/s Nortech that this machine has an inherent manufacturing defect. The same view was expressed by their dealer M/s Online IT Shoppe India Pvt Ltd, that they stopped selling any more compaq laptops.

So any one who plans to buy an HP product be aware of this and I do not recommend any of their products.

PJ Joseph


Company: HP Compaq Presario V3225 AU Laptop

Country: India

Category: Miscellaneous

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