Dear Complaints Board,
Dis is Deepen Patel, son of Mr. G K Patel, on whose my postpaid connection is registered, number is 9987163133, with plan of Rs. 199/- monthly rental,
Rs. 0.30/- Airtel to Airtel
Rs. 1.00/- Other networks
Reason behind writing this application is to inform you that, how Airtels still continuing the hopeless customer service.
Last Week, I have received a call from 9867047549 an Airtel Marketing department's number, That lady has offered me Rs. 299/- monthly Rental Plan, ie., "Corporate Hot Deals" Plan
Monthly Rental 299
0.30 airtel to airtel
0.50/- other networks
1.00/- STD
1.00/- incoming & outgoing in Roaming
So in reply to that call, i told her to give me a call tomorrow means on that last weeks incidence day. But since then i haven't received a call back yet, even i tried to give a call back to the same number, but that shows, "Number is invalid". Then I talk to Customer care 121, received an answer that, Please visit to the gallery for changing the plan.
>Customer care 121: visit to the Gallery
> Sent a mail to Nodal Officer Airtel, received a reply that, the registered connection holder should visit to the gallery.
>Gallery Chembur: Not aware about this plan at all, they are helpless, they replied again call back to the same number, which is impossible.
Now you people please help me, for this major issue of changing plan, its very much important for me, because with that plan I can use STD facility alot.
Please help me, with this, or can anyone provide me the right number. where i can easily contact to Airtel's Marketing Department.
Thanks & Regards,
Deepen Patel
9987163133/9967430669
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