Maharashtra state electricity board
Replacement of faulty mete

I am Pune and I have lodged a complaint with MSEB exactly one year back for getting the meter checked. last month one of the representatives from MSEB visited our place and checked the meter. He told us us that the meter is faulty and needs to be replaced. Now I have been trying to get into touch with them. But they just make me go to different people and the outcome is nil. The person incharge of this (Mr. Jadhav) is never present in the office whenever I go s he is supposedly "ONSITE/CALL". I would like to know how do I proceed about the whole thing

Thank you