TVC Member,
I am forwarding below mail which I sent on your customer support mail. But still i have not heard from your side. You have even no manner to give reply the mail.
Take this mail seriously and replace Marline 123 other wise I have to knock the door of customer support.
Sneha Acharya
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From: [email protected]
Subject: [Fwd: Complain- Marline 123]
Date: Wed, December 1 10:23 pm
To: [email protected]
Cc: [email protected], [email protected]
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Dear Sir/Madom,
As per below mail I have raised complain about your product but till now I
have not received any reply from your end. This is not atoll expected from
tvcskyshop.
If you are not going to resolve my problem within next 24hrs, I will knock
the door of consumer court.
So kindly request to take this mail seriously and resolve the problem.
Looking forward for the quick action.
Regards,
Sneha Acharya
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Subject: Complain- Marline 123
From: [email protected]
Date: Wed, December 1 12:52 pm
To: [email protected]
Cc: [email protected]
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Dear TVC Company’s member,
I have purchased Marlin 123 from your company (delivery dated 24 Nov.,
Order No. OC2478896). I regret to put it on record that the
machine did not even start on the first day.
Towards this, I have called many times on number of customer support, but
no one has responded to my call. I also called delivery man (Mr. Chirag
Shah) he has also not replied satisfactorily. He told me that this is not
my responsibility. I am just delivering items.
Hence, I request you to immediately arrange to look into the matter and
arrange replacement immediately.
Your company, being a reputed firm, is not expected to deal with the
customer in the above manner & request once again to solve the problem
immediately.
Regards,
Sneha Acharya
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