I have an account at Beam Cable. The account is 207599. I pay 1000 pm for a 10 MBPS connection. I have a FUP of 30GB post which I get 2MBPS with no limits.
The following happens regularly but I am giving you an example of what happened this month.
My FUP was supposed to have been reset by 31st night which was not. As a consequence I was still getting 2MBPS. This continued till 4th as they had a technical glitch. On 5th My FUP was reset. But I had downloaded Appx 3GB on 31st May and about 1.5 to 18 GB everyday till 4th. They have added this to the total usage even though -
1. I was getting only 2MBPS when I did those downloads.
2. I had to suffer 2MBPS speeds from 1st to 4th even though I was supposed to get 10MBPS.
3. They have added last months' downloads also to the total usage.
Also when ever I raise any ticket in their online system (Ticket.beamtele.com), I get a mail with the same subject - slow speed - irrespective of the reason I give in their system. The repair technician always comes and checks the speed and goes away thinking the problem is resolved. Not sure why the technicians are not told the correct problem.
My complaint history -
5373406 - June 16th
#630018 - June 9th
5309294 - June 9th
#625059 - June 9th, 5th
5291809 - June 6th
5249668 - June 2nd
All tickets are always closed by Beamtele without checking with me and without resolving the issue. I keep them open by going into the online system and reopening them. Most have a lot of correspondence.
IP Address MAC Address Start Time End Time Data Usage
124.123.231.94 84:c9:b2:5b: dc: cf 06-14
15:15:53 06-14
21:28:47 1293.52 MB
124.123.231.94 84:c9:b2:5b: dc: cf 06-14
00:20:43 06-14
15:15:53 2014.58 MB
124.123.231.94 84:c9:b2:5b: dc: cf 06-13
15:15:53 06-14
00:20:43 2750.20 MB
124.123.231.94 84:c9:b2:5b: dc: cf 06-12
17:15:36 06-13
15:10:24 5440.80 MB
124.123.231.94 84:c9:b2:5b: dc: cf 06-11
16:19:39 06-12
14:42:48 4929.03 MB
124.123.231.94 84:c9:b2:5b: dc: cf 06-10
13:40:07 06-11
13:12:48 2276.83 MB
124.123.231.94 84:c9:b2:5b: dc: cf 06-09
13:40:06 06-10
13:40:07 3492.03 MB
124.123.231.94 84:c9:b2:5b: dc: cf 06-08
16:12:54 06-09
12:53:50 1705.89 MB
124.123.231.94 84:c9:b2:5b: dc: cf 06-07
16:12:56 06-08
16:12:54 2519.50 MB
124.123.231.94 84:c9:b2:5b: dc: cf 06-06
16:12:57 06-07
16:12:56 1528.33 MB
124.123.231.94 84:c9:b2:5b: dc: cf 06-06
09:02:24 06-06
12:49:19 161.89 MB
124.123.231.94 84:c9:b2:5b: dc: cf 06-05
09:02:25 06-06
09:02:24 1249.67 MB
124.123.231.94 84:c9:b2:5b: dc: cf 06-04
09:02:25 06-05
09:02:25 1100.72 MB
124.123.231.94 84:c9:b2:5b: dc: cf 06-04
06:00:37 06-04
08:37:14 57.91 MB
124.123.231.94 84:c9:b2:5b: dc: cf 06-03
06:00:37 06-04
06:00:37 1132.09 MB
124.123.231.94 84:c9:b2:5b: dc: cf 06-02
06:00:40 06-03
06:00:37 1854.64 MB
124.123.231.94 84:c9:b2:5b: dc: cf 06-01
06:00:40 06-02
06:00:40 1280.96 MB
124.123.231.94 84:c9:b2:5b: dc: cf 05-31
20:11:48 06-01
05:58:53 3013.75 MB
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