I own a Maruthi 800. Some where in June I left my car for servicing with Maruthi Services at BSK 3rd Stage, in Bangalore. My initial discussion with the supervisor there was very uncomfortable because they lack basic courtesy and start arguing with their own ideas. Besides, the approach to customers concern itself is on an argumentitive manner. After a lengthy arguments, I left my car for servicing. I repented for having gone to this service station and decided not to enter again.
However, last week owing to paucity of time as this service station is closeby, I decided to visit again with a hope that the things would have changed, I telephoned the service station at around 8.50 am and enquired whether I can leave my car for servicing. Some one replied very arrongantly that it would open at 9.00 and it is not still 9.00 AM hence, you come only after 9.00 AM. That was my first disheartning experience. Still, I decided and left my car for servicing on 11th June with a clear request to check the brake and clutch etc. I also informed that whatever necessary required maintenances be done like... I received a phone call from one Mr. Venkatesh who kept on asking all details over phone about the Car and even asked me where I stay and whether I had left my car for servicing earlier. I told him that I have already left the car in the service station and pl do the necessary servicing. He told me that he has already spoken to the person in Service station and again started explaining me about the MPFI engine features and told me that there is no problem with the clutch. I said ok then go ahead, he said I am going to check the brake and it would cost you around Rs. 300 for the same. I said just for checking the brake do you charge so much? The reply was very crude and humiliating by saying that testing of brake means not by just looking through eyes, but involves checking through gadgets. I replied that you need not mention about how you check it, but tell me why do you charge so much and I am not interested.
He started arguing with me by telling that you tell me how much we should charge and asked me to convey the same to Maruthi. I said it is none of my business and asked him not to check the brakes and leave it as it is. He did not leave at least he must have spoiled 20 min of my time in the morning.
The next day I went to collect my car and again got into an argument when I expressed about my dissatisfaction. I was even denied a feed back form wherein I could express my complaint.
Later, I checked the fuel level. The car has run for 17 Km and it could be possible that this is for test drive. But to my dismay the petrol which was almost half tank has come to less than 1/4th. When I complained this, the supervisor there gave me somuch explanation that this has never happend like. I felt lost because there is no way I could prove it because while leaving the vehicle I had not registered it. It was disgusting experience as I had to attend an urgent meeting and did not have time even to stop at a fuel station, I felt so helpless. I had to leave the car at home and take a transport to reach the office.
Last but not the least, the next day I could see that the FM Radio had stopped working and now I have to go to another garage to fix it.
My appeal to Maruthi is that please have the feed back made available to customers easily. Do we have a forum within Maruthi Authorised service centres, where I can take up these kind of silly but highly irritating issues.
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