Dear Sir/Madam,
This is with reference to the airline ticket booking which we were trying from make my trip on 28th Nov. we kept trying through a credit card but transaction was only under process. We then tried booking ticket with the help of a debit card, we got the ticket and we used the service too. Later we got a credit card statement worth Rs.7500 for a transaction which was not processed, we did not get any ticket, we did not use any service than why should we pay for one service twice?
The ticket which we have utilised for that the booking was done on 28th of Nov.2011 via debit card no. 5264190120076160. Pl. find the attachment of the invoice. Before we got a confirm booking as mentioned above there were 3 unsuccessful attempts via credit card (with your reference nos. NS 2201913327607, NS 2201913327689, NS2202613339105/ IN1112B11779). While attempting to book even though payment has been received from the said credit card. But no ticket had been issued. Initially they kept accepting their mistake and kept telling me that money is in between and it will be auto reversed in 3 working days.
Pl. refer to all the trail mails. Because of the delay which they have caused the credit card has been blocked and the transaction of Rs. 7591/ has increased to Rs. 8404/. This is not expected out of such a reputed organization like makemytrip.
The service which we have used we have paid for it. Why should be pay the double for same service? Pl. help. Following is the email transaction which I had with makemytrip:
MakeMyTrip [email protected]
Jan 13
to me
Subject
Refund of money
Discussion Thread
Response Via Email (Poonam Hemlani) 13/01 11.22 AM
Dear Customer,
Greetings from MakeMyTrip!
With reference to your email about the refund status for Booking ID NF2201913327865, we regret to inform that we will not be able to refund as the balance got deducted for the confirm booking you as per our concern department.
Further, as per the confermation received from the airline you have already Utilise the ticket of the above booking for the travel. Hence, there is no refund due.
For any further assistance we are available round the clock on our toll free number 1-800-11-8747 (MTNL/BSNL)/1-800-102-8747 (All Major Mobile Operators)/ 0124-4628700 (Any Landline). You may also write to us through "Reply E-mail" or writing to [email protected] or visit us at www.MakeMyTrip.com.
We value your business with us and look forward in assisting you with all your travel plans.
Yours Sincerely,
Poonam Hemlani
MakeMyTrip (India) Pvt. Ltd.
103 Udyog Vihar Phase I
Gurgaon -122016 (Haryana)
All Major Mobile Operators: 1800-102-8747
Tel: 0124-4628747, 0124-2898747
E-Fax number is 0124 - 4781801
E-mail: [email protected]
You are welcome to write to our management with feedback about our services at http://makemytrip.custhelp.com/app/customer_feedback
Customer By Email (kavita shetty) 13/01 10.10 AM
Dear Poonam,
I will have to rerepresent my cosurmplaint to you:
The ticket which we have utilised for that the booking was done on 28th of Nov.2011 via debit card no. 5264190120076160. Pl. find the attachment of the invoice.
Before we got a confirm booking as mentioned above there were 3 unsuccessful attempts via credit card (with your reference nos. NS 2201913327607, NS 2201913327689, NS2202613339105/ IN1112B11779). While attempting to book even though payment has been received from the said
credit card. But no ticket had been issued. Initially you kept accepting your mistake and kept telling me that money is in between and it will be auto reversed in 3 working days. Pl. refer to all the trail mails. Because of the delay which you have caused the credit card has been blocked and the transaction of Rs. 7591/ has increased to Rs. 8404/. This is not expected out of such a reputed organization like yours.
The service which we have used we have paid for it. Why should be pay the double for same
service?
Regards,
Prof. Kavita Shetty
Future Innoversity,
FHDL
Future Group
==================== application File Attachment ====================
NF2201913327865.Eticket.pdf, 87948 bytes, added to incident
==================== application File Attachment ====================
NF2201913327865.Invoice.pdf, 88134 bytes, added to incident
Response Via Email (Poonam Hemlani) 12/01 12.24 PM
Dear Customer,
Greetings from MakeMyTrip!
With reference to your email about the refund status for Booking ID NF2201913327865, we would like to inform you as per our concern department the balance got deducted for the confirm booking.
Further, as per the confermation received from the airline you have already Utilise the ticket of the above booking for the travel. Hence, there is no refund due.
For any further assistance we are available round the clock on our toll free number 1-800-11-8747 (MTNL/BSNL)/1-800-102-8747 (All Major Mobile Operators)/ 0124-4628700 (Any Landline). You may also write to us through "Reply E-mail" or writing to [email protected] or visit us at www.MakeMyTrip.com.
We value your business with us and look forward in assisting you with all your travel plans.
Yours Sincerely,
Poonam Hemlani
MakeMyTrip (India) Pvt. Ltd.
103 Udyog Vihar Phase I
Gurgaon -122016 (Haryana)
All Major Mobile Operators: 1800-102-8747
Tel: 0124-4628747, 0124-2898747
E-Fax number is 0124 - 4781801
E-mail: [email protected]
You are welcome to write to our management with feedback about our services at http://makemytrip.custhelp.com/app/customer_feedback
Customer By Email (kavita shetty) 11/01 09.50 AM
Dear makemy trip,
This is with reference to the transaction which happened through debit card
and not the credit card. You have initially accepted that and now you are
denying. This forces me to take you to the consumer court. Initailly y
Initially you kept saying money will be refunded in 72 hours and now you
deny. all trail mails are proofs to how you can harass your customers and
charge them without any services.
Regards,
Kavita
On Mon, Jan 9 at 3:31 PM, MakeMyTrip
[email protected]>wrote:
* Subject* Refund of money * Discussion Thread* * Response Via Email
(Poonam Hemlani)* 09/01 03.31 PM Dear Customer,
Greetings from MakeMyTrip!
With reference to your email about the refund status for Booking ID
IN1112B11779, we would like to inform you that as per the bank statement
provided by you the card is charged for the confirm booking NF2201913327865.
For any further assistance we are available round the clock on our toll
free number 1-800-11-8747 (MTNL/BSNL)/1-800-102-8747 (All Major Mobile
Operators)/ 0124-4628700 (Any Landline). You may also write to us through
"Reply E-mail" or writing to [email protected] or visit us at
www.MakeMyTrip.com.
We value your business with us and look forward in assisting you with all
your travel plans.
Yours Sincerely,
Poonam Hemlani
MakeMyTrip (India) Pvt. Ltd.
103 Udyog Vihar Phase I
Gurgaon -122016 (Haryana)
All Major Mobile Operators: 1800-102-8747
Tel: 0124-4628747, 0124-2898747
E-Fax number is 0124 - 4781801
E-mail: [email protected]
You are welcome to write to our management with feedback about our
services at http://makemytrip.custhelp.com/app/customer_feedback * Response
Via Email (Poonam Hemlani)* 06/01 12.16 PM Dear Customer,
Greetings from MakeMyTrip!
With reference to your email about the refund status for Booking ID
IN1112B11779, we understand there has been a delay and we have forwarded
your query to the concerned department. We request you to wait for
completion of 72 working hours to resolve the same. We will continue to
follow up on the request to get your refund processed in due course.
Let me assure you that what happened in your case is not the level of
customer service at MakeMyTrip. We continue to be committed to providing
you and all of our customers with the highest standards of service in the
industry.
For any further assistance we are available round the clock on our toll
free number 1-800-11-8747 (MTNL/BSNL)/1-800-102-8747 (All Major Mobile
Operators)/ 0124-4628700 (Any Landline). You may also write to us through
"Reply E-mail" or writing to [email protected] or visit us at
www.MakeMyTrip.com.
We value your business with us and look forward in assisting you with all
your travel plans.
Yours Sincerely,
Poonam Hemlani
MakeMyTrip (India) Pvt. Ltd.
103 Udyog Vihar Phase I
Gurgaon -122016 (Haryana)
All Major Mobile Operators: 1800-102-8747
Tel: 0124-4628747, 0124-2898747
E-Fax number is 0124 - 4781801
E-mail: [email protected]
You are welcome to write to our management with feedback about our
services at http://makemytrip.custhelp.com/app/customer_feedback * Customer
By Email (kavita shetty)* 05/01 11.00 AM Dear Poonam,
Why do you keep replying same content in every response and keep asking
for 72 hours? When will these 72 hours get over and payment be processed?
Regards,
Prof. Kavita Shetty
Future Innoversity,
FHDL
Future Group * Response Via Email (Poonam Hemlani)* 04/01 05.41 PM Dear
Customer,
Greetings from MakeMyTrip!
With reference to your email about the refund status for Booking ID
IN1112B11779, we understand there has been a delay and we have forwarded
your query to the concerned department. We request you to provide us 72
working hours to resolve the same. We will continue to follow up on the
request to get your refund processed in due course.
Let me assure you that what happened in your case is not the level of
customer service at MakeMyTrip. We continue to be committed to providing
you and all of our customers with the highest standards of service in the
industry.
For any further assistance we are available round the clock on our toll
free number 1-800-11-8747 (MTNL/BSNL)/1-800-102-8747 (All Major Mobile
Operators)/ 0124-4628700 (Any Landline). You may also write to us through
"Reply E-mail" or writing to [email protected] or visit us at
www.MakeMyTrip.com.
We value your business with us and look forward in assisting you with all
your travel plans.
Yours Sincerely,
Poonam Hemlani
MakeMyTrip (India) Pvt. Ltd.
103 Udyog Vihar Phase I
Gurgaon -122016 (Haryana)
All Major Mobile Operators: 1800-102-8747
Tel: 0124-4628747, 0124-2898747
E-Fax number is 0124 - 4781801
E-mail: [email protected]
You are welcome to write to our management with feedback about our
services at http://makemytrip.custhelp.com/app/customer_feedback * Customer
By Email (kavita shetty)* 04/01 10.35 AM Dear Poonam,
16 digit credit card no. is:
4477473667468016. Valid from March to March in name of Suresh
Changotra.
Pl. do the needful now.
Regards,
Prof. Kavita Shetty
Future Innoversity,
FHDL
Future Group
Response Via Email (Poonam Hemlani) 09/01 03.31 PM
Dear Customer,
Greetings from MakeMyTrip!
With reference to your email about the refund status for Booking ID IN1112B11779, we would like to inform you that as per the bank statement provided by you the card is charged for the confirm booking NF2201913327865.
For any further assistance we are available round the clock on our toll free number 1-800-11-8747 (MTNL/BSNL)/1-800-102-8747 (All Major Mobile Operators)/ 0124-4628700 (Any Landline). You may also write to us through "Reply E-mail" or writing to [email protected] or visit us at www.MakeMyTrip.com.
We value your business with us and look forward in assisting you with all your travel plans.
Yours Sincerely,
Poonam Hemlani
MakeMyTrip (India) Pvt. Ltd.
103 Udyog Vihar Phase I
Gurgaon -122016 (Haryana)
All Major Mobile Operators: 1800-102-8747
Tel: 0124-4628747, 0124-2898747
E-Fax number is 0124 - 4781801
E-mail: [email protected]
With kind regards
Kavita Shetty
[email protected]
9987519559
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