HORRIBLE EXPERIENCE WITH MARUTHI DEALER (CURRENTLY SUFFERING)
Today is 60th REPUBLIC DAY of INDIA, All Indian citizens, from All walks of life, living in country and overseas celebrating Republic day, But…. Sadly, I am sitting in Home and writing About Horrible experience With Maruthi dealer GANESH CARS -VELLORE (Kasab of Vellore),
Today morning my two small children requested me to take them to school for Republic day function, But.. i refused to take them to school because of my in ability, (no car available). My Little Daughter cried, and her eyes are wet, “ DAD When our Car will come? ” I replied: in 3 or 4 days, again she ask me Question.: How many times & How long you will say the same words??? You are liar dad .. and she started crying again…. The word she used “How many times & How long you will say the same words??? You are liar dad” hit me badly, and started to think Who is liar???
The Actual Liar, and Guilty is “ GANESH CARS (MARUTHI DEALER) VELLORE.
This is the Brief Story of GANESH CARS -VELLORE (Kasab of Vellore) :
On FRIDAY. 24TH NOVEMBER. 2008 I was driving my Car MARUTHI ZEN ESTILLO TN-04-AA-3903 on national highway from Chennai to Vellore. Suddenly a group of buffalos appeared crossing road, My car hit the median of road when tried to avoid the animal injury, I checked my car and found damage below the Right side Head light, and the bumper was touching the front right wheel, I could not move the car because wheel was touching bumper.
Since, I was very near (17 km) to Vellore, So, I called Maruthi dealer GANESH CARS for Assistance at 09.am, That is where My Horrible experience started, after making repeated calls and request, Ganesh car engineer Mr. SURESH KUMAR reached the spot at 12.30, it has taken Ganesh car engineer to reach Three and Half Hours to travel 17 kms distance.
The engineer informed us the vehicle has to be lifted, and ask us arrange for own toe-vehicle, because Ganesh cars don’t have toe-vehicle, within one hour we made our own arrangement to deliver the damaged car to Ganesh cars repair shop at 01.30 pm, Delivering the Car to Ganesh cars was the biggest mistake, (like giving the Goat to KASAB for treatment), from this day our ordeal started.
The next day we submitted all original Document like *Registration certificate, *insurance policy, *Driving licence, For all my Document submission & car to Ganesh cars, they haven’t given any receipt, when ask for receipt, the reply was “ no. it is not necessary, I left everything to ganesh cars without any acknowledgment, when I ask for approximate date for repair, the reply was one week time (including insurance surveyor inspection time, ) the ONE WEEK time has turned in to 10 WEEKS, and the car is yet to get ready, every week I get promise from Ganesh cars “delivery next week”, More then 10 times, I travelled all the way from Chennai -to- Vellore, More 40 phone calls to manager Body shop, asst manager, and Manager customer care, But no avail, still my vehicle is not delivered,
Many times I tried to Contact to Higher Authority of Ganesh Cars chairman mr. RAM PRASAD, but no avail, the chairman never sits in his office, The telephone operator always give reply he is not-in-seat, When i insisted many times to Telephone operator to give us the Cell phone no of Chairman, she refused, so it is not possible to contact Higher authority of Ganesh Cars, Now, I am Helpless, just sitting given the car to Ganesh cars (like Giving Goat to Butcher)
Now on this great full REPUBLIC DAY, Left my small Childs crying, sobbing,
And still I could not say to my Childs, When our car will return, Again i cant want to give false promises to Childs, with no hope of returning car from MARUTHI dealer GANESH CARS, (No Hope of getting back the Goat from KASAB of Vellore)
M. ASAD. UNITY ENGINEERS, 65, MADDOX STREET, CHOOLAI, CHENNAI.112
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