I was proud to be a Maruti Customer when I brought a new Swift Lxi. The vehicle was purchased on 23rd February from your Dealer - Popular (kerala). Vehicle was booked from Alleppey and the delivery happened from Kottayam. From April first week, the panel (Speedometer, Petrol Indicator, Temperature Indicator) stopped working. A/C also was not working during this time.
Vehicle Model - SWIFT Lxi
Owner Name - Ninoy Radhakrishnan
Booked from - Popular, Kottayam (Kerala)
Vehicle Number - KL-04Y-995
Chasis Number - 385427
Engine Number - 465842
April 20th - We shown the vehicle at Kottayam showroom and after checking they told might be some loose contact as it was working at that time. It started giving problem again when we were driving back from showroom to my home.
May 7th - Vehicle was given at your Popular, Kottayam showroom to find out the problem and they kept the vehicle with them for 1 day. Next day they told the panel had gone and need to be replaced. Part was not available with them and need 2 weeks time to get it from Delhi.
May 27th As they told they have got the new part, we gave the vehicle at popular, kottayam to get it replaced. After fixing the new panel also, the same problem continued. Technician working on it told, suspecting ECM problem and told they don’t have mobiliser to check it. They will call once they get Mobiliser.
June 2nd 2009 - As showrrom guys informed they got the Mobiliser, vehicle was given again at kottayam showroom to identify the problem. It is exactly 8 days now and they have not even identified what is the problem. On 5th June as I did not get any positive result from Kottayam-Popular showroom, the problem was escalated to your Cochin office. The person involved was mr. Balaji. Today morning also I spoke to the showroom guys and your Manager - Balaji (Maruti, Ernakulam), but of no result.
I really doubt the technical capabilities of the Technician working on it. It is more than 2 months the problem was first identified and from last 10 days the vehicle is totally at your Kottayam showroom. They are doing all possible R&D's and I even doubt what situation my vehicle will be in now. I have heard always good about Maruti service and what happened to me now is really against that. All I can say you is, get the vehicle replaced. It was a new vehicle and just after 1 month, the vehicle was giving trouble to me.
Thanks and Regards,
Ninoy Radhakrishnan
0 comments