I had bought a new swift diesel vehicle from Maruti and have been facing issues and product problems right since. My vehicle under registration number TN o5w 2212 was sent to Maruti for Compressor replacement as there was a loud sound coming when the A/C was switched on. Likewise I was notified the compressor has been changed and it was company fault etc tec etc... This whole proces took about ten days and I was left with no vehicle.
After about 1 week again the same problem erupted and I notified Maruti about the issue, to which they said the compressor has some company problems and maruti company will send the replacement from Delhi and took the vehicle. It has been 20 days and havent heard about my vehicle and the company's chennai regional contact person Mr Selva Kumar has stopped answering my call.
I have decided to go to the press and all such forums. Maruti company which has six sigma standards for customer satisfaction is lying in all its advt, all its customer friendly attitude is just uptill the car is booked and then the real face is shown.
My complaint number is HT20080205_0000000049 and be rest assured that I will never ever ever recommend any Maruti products to even my enemies...
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