WE HAVE PURCHASED A MARUTI SWIFT DZIRE TN 09 AY 2066 ON 22ND AUGUST AFTER WAITING FOR 4 MONTHS FROM KHIVRAJ MOTORS, CHENNAI.
WE MET WITH AN ACCIDENT ON 23RD NOVEMBER AND ACCORDING TO THE RULES OF THE COMPANY, LEFT THE VEHICLE FOR SERVICES ON 25TH OF NOVEMBER. TILL THIS DATE WE HAVE NOT RECEIVED ANY INFORMATION ON THE DAMEGED PARTS WHICH WILL BE REPLACED. SINCE THE VEHICLE IS NEW, WE ARE TO BE GIVEN 100% INSURANCE COVERAGE FOR ALL THE DAMAGED PARTS, BUT HAS BEEN MISLEADING US FOR QUITE SOME TIME.
TILL TODAY (23RD DECEMBER) WE HAVE NOT RECEIVED ANY REPLY FROM THE DEARLER OR SERVICE CENTRE. THERE IS NO WAY MARUTI HAS TO BOOST ITSELF FOR COMPLETING 25 YEARS IN INDIA, IF IT CANNOT FULLFIL A CUSTOMER'S PROBLEM. THE SERVICE PERSONNEL KEEP ON SAYING THAT THE REPLACEMENT PARTS WILL TAKE A MINIMUM OF 20 DAYS TO REACH THEM. DO WE LIVE IN INDIA OR ABROAD?
WE NEED A COMPLETE FEEDBACK FROM MARUTI / KHIVRAJ MOTORS, CHENNAI WITHIN THE NEXT 2 DAYS, OR ELSE WE WILL LODGE A COMPLAINT AT THE NECESSARY LEVELS
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