Have been trying to book a Maruti Swift Dezire VXI from the last few days, and had a annoying experience with the Dealers & Maruti Call centre employees.. Firstly, the car shouldn't have been launched if the production units were not capable of meeting the demand of the market. Secondly, there should have been some transparency for the customers to know whats going on.
I have spoken to Rohan Motors, Bagga Link, Allianz & Vipul Motors who have educated* me on different ways Maruti is taking to earn more money from the customer. Dealers are suggesting to pay 20/30 K as premium to get the early delivery of cars. Now, this is not acceptable.
Now this is not a good story for company having sold 764842 units in 07/08 for Rs.178603 million with Net profit of RS. 17308 million. Maruti is planning to invest another Rs. 90 billion till but with this planing & your CSAT scores going down, need to do a lot of effort.
Extremely Dissatisfied Customer...
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