To,
The Managing Director
Maruti Udhyog Limited
Subject: Maruti Swift STOLEN by Maruti authorised dealer (Fair deal, Shahdara Delhi ) (DL 5C F 2788, MARUTI SWIFT LDI 2008 MODEL) with engine no. D13A1104458 and chassis no. MA3FKEB1S00336887 has been stolen.
Details are as follows:
I had bought a Swift Car (LDI Model) on 7th Aug from Fair Deal Cars Pvt
Ltd, 485 – A, Main GT Road, Shahdara, Delhi-95. First servicing was done on 25/08 and I got the car back.
On 10th October – Friday, I again requested them to pick up my car for second free service. I called up their office girl RINKU at her mobile number 9250795230, she said that somebody from Fairdeal will come to pick up the car on Saturday, 11th October. Nobody came. So I requested Rinku to arrange the pick up for next day i.e. Sunday 12th October. Rinku confirmed that she would be sending a guy for pick up next day Sunday morning 9 am 12th October
On Sunday a person (Male) called me on my cell phone stating that he has come from Fair Deal and is waiting downstairs for the car keys. He called me from 2 numbers 9818968143 and 011-41670417 (later I found these were PCO’s).
That guy was wearing the Fair Deal uniform and he took the car from me and listened to my complaints and went away. He said his mobile was not working. After two hours when I didn’t receive any call from Fair Deal I got worried and called up the Fair deal service centre. They told me to wait and they will revert shortly with update, after sometime they told me that the car was not at the service station and may be the pick up guy had taken the car to their showroom. This is sheer negligence on part of fair deal. Had they been prompt and alert the thief would have been caught.
Again he asked me to wait for sometime. After few minutes I received a call from Mr. Daljeet Singh (GM Service) stating that they haven’t received my car for service. I was very surprised and shocked to hear this information and so I went to Fair Deal Service station and met Mr. Daljeet Singh. He told us that he needs some time to investigate within his organisation i.e. Fair Deal Cars Pvt Ltd and asked to me to wait till next day morning 11.30 am i.e. Monday 13th October. Again this is such a serious matter and Fair deal should have had some records with them straight away. We got worried and went straight to the Vasant Vihar police station to write an FIR. They agreed to take a written application from me.
Next day i.e. 13th October when I did not receive any call from Mr Daljeet till 12.00 clock, I again went to Fair Deal for further enquiry and Mr. Daljeet told me that there were two entries in their record books which he showed me, for picking up the car on Saturday & Sunday but as per their records they had not sent anybody for pick up (Why?). They accepted that some how information has leaked from their end and there is something wrong. Our regular visits to Fair Deal proved futile and we did not get the expected cooperation from Fair Deal. The direct involvement of Fair deal in the theft cannot be ruled out.
May I please request Maruti Udyog to step in and speed up the process and black list Fair Deal and take the ownership of the stolen vehicle. I think Fair Deal is a representative of Maruti and Maruti is also indirectly responsible for the stolen vehicle. So I expect Maruti Udyog / Fair Deal to provide me with a new car and co-operate with us/police in investigating the case quickly. I think Maruti Udyog should press Fair Deal to conduct an internal investigation within their organization to nail the culprit as the information has leaked from there.
We believe that if this case is investigated quickly by the authorities we will get our car back. We are very sad, disheartened and frustrated with the casual attitude and non-action by Fair Deal.
With regards,
Ritesh Sharma
(9818147898)
(9958894762)
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