1. I was delivered a beige colour Maruti SX4 vxi on the 9th of May where in I gave the purchase order on 29th April. It took 11 days for Maruti people to deliver me my car, where as I was promised that it would be given to me in 8 to 10 days. At the very first time itself there promise was not kept. I thought it was a very small thing so I never bothered.
2. On 11th of May (on the 2nd day of the delivery) around 18:00hrs I drove my brand new satin bowed car to fill fuel and went for a near by drive. In less then 10 km my car stops on the high way. Its almost dark I have my family sitting with me and a very narrow road ahead. I was stuck in the middle of nowhere, I tried calling service station but there was no response.
3. As I had no choice left I called a friend of mine to help me in the situation and he came with his Tata Indigo and a rope to tow my car because we could not leave a brand new SX4 VXI car on such a narrow road. It was the most embarrassing situation I had ever been in my entire life. We some how towed my vehicle for about 7 Km to a near by place, parked our vehicle, From where we traced a maruti authorized mechanic through our sources.
4. Finally the mechanic arrived and he tried to analyze what was wrong with the car. He stood there in front of the car for more then an hour but could not find out what went so wrong that a brand new SX4 car just stopped.
5. Then on the 12th of May my car was again towed to Maruti authorized service station, where in my car and me stood for the whole day but yet no one understood what was wrong with the car.
6. Maruti regional personal who also spoke to me promised to give the car by maximum 2 working days and would treat this problem as the first priority. But sadly at the end of the day they said the car can only be delivered in 5 to 6 days as they din’t have the component which they suspect, has gone bad.
7. Well I fail to understand what in world has gone so bad in my brand new MARUTI SX4 VXI car that it can’t be repaired for such a long time. Seeing all of this, I now feel that I don’t need a car or its team which I can’t rely upon, and most of all I don’t wish to settle in for a defected car. As I’m not finding answers to my problems I now am goin to go far on this matter. It is my hard earned money in which I have bought this car and I shall not tolerate this kind of harassment from Maruti.
8. I would have compromised if my car had a minor problem, but my car did not start at all after a few km drive. Now I kind of feel that I’ve been cheated by Maruti Suzuki.
A very disappointed custome
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