Maruti True Value
NON FULLFILLMENT OF COMMITTMENTS AND IRRESPOSNSIBLE BEHAVIOUR

MARUTI TRUE VALUE-FORTPOINT THANE

GM: Mr. Sandesh Dughad

CEO Mr. Rakesh

MD: Mr. Sandeep Bafna

I purchased a vehicle from Maruti True value Fortpoint Thane in 3rd week of March. At the time of purchase Maruti True Value agreed for a number of pending works to be completed. I made the payment through DD. After receipt of payment they promised to deliver vehicle on same day. I waited there for 4 hours but I got the answer take the deliver as it is and somebody will pick the vehicle from my house and do the needful. I agreed. After 3 days I once again requested but no response. I tried to contact GM of company, CEO of Company and MD of company. Unfortunately nobody was available. The Sect Mr. Sachin Pai said that Mr. Sandeep Bafna is a big man and he will revert back in the evening. Then through maruti true value head office I took the delivery after 7 days. Thanks to Maruti True value HO

The story does not end here, I was promised that necessary papers are already processed and I will get papers by 3rd week of April08. In last week of April 08 I once again reminded the Thane Maruti True value regarding documents for the vehicle. They promised next week. In next week they said another 7 days. Italked to their CEO. He said that he will revert in 15 minutes. But somebody else called and informed that it is not there mistake and they will give papers in another 7 days.

I keep on trying. Today ie 24-05 I once again personally visited their office but I got one more committment from the CEO after I refused to talk to other people.

I request Maruti to appoint more responsible people in handling cutomer.

Few observations worth noting

1) After sales is over and DD is received the cutomer becomes unwanted.

2) GM (the person who sold the vehicle) is on leave for 3 3weeks after sale.

3) No responsibile person available to talk in the office.

4) Autocratic approach.

5) Staff changed with in 1 month thus you have to tell your story again and again.

6) No feedback system on customer compliance.

7) Even Maruti True Value HO has not bothered o check after a month or so whether customer is satisfied after gone through such a trauma.

I request the authorities to take this up with maruti Company and resolve the situation.

Vikas Chandran Jain

Mobile No 09819941346