I AM NOT GETTING ANY RESONSE FROM A COMPANY RATED NO 1 FROM JD POWER, SUCH A POOR CUSTOMER CARE SECTION YOU HAVE WITH YOU.
IF WITHIN A WEEKS TIME I AM NOT GETTING RESPONSE, I WILL PROCEED LEGALLY ON COMPLAINT WITH MY VEHICLE
From: - Ashok Kumar Bhavsar (Owner of Maruti Alto Lxi)
Sub: - Complaint with my Alto Lxi
Dear Mr Khattar/Service head
Maruti Udhyog Limited
I have purchased Alto Lxi on 02/07, from your dealer Patel Motors Indore M.P.
On 2nd July Very first day when dealer has completed PDI and delivered, Vehicle Speedo meter found not working. On complaint his mechanic found connector is detached. Resolved on 3rd July.
1st & 2nd & 3rd scheduled service done at Patel Motors, No problem in the vehicle till 01/07 (3rd service) as per the dealer (At Kms Run 3068).
Patel Motors has organized free service camp on 2nd Sep I took my vehicle to Dealership, and There They reported Oil leakage from gearbox.
They have asked me to bring the vehicle any other day due to rush.
I did not drove vehicle and took the vehicle on 1st Oct at Kms read 3087.
There his manager said I have to pay charges for oil seal, I told oil seal is under warranty but had an argument with me. Last after looking at service book he agreed to replace oil seal under warranty and asked me to pick up vehicle at 4PM.
When I reached at Patel Motor dealership, No job was done on the vehicle, they said oil is not leaking from seal, But oil leakage is from one of the plug on the gearbox bottom.
I told this plug is the assembly part of Maruti please change under warranty, He again had argument,
My observation is that the plug is threaded plug and thread on the gearbox is oversize, Looks to be assembled using locktite and salvaged.
My Observation is there is no physical damage on the gearbox and the plug externally.
Your dealer Patel Motors Indore M.P. has presently repaired the leak using sealant on the plug.
In my opinion the plug may leak any day and may cause gearbox to run dry. In that case, Maruti Udhyog will be responsible for any damage happens to gearbox. And I must be given free replacement if gearbox fails.
The experience with Patel Motors is very bad on 1st Oct.
They had insulted me, His mechanics has abused me. I am feeling guilty to be an owner of Maruti Alto.
Request to look in to the matter, the problem in the vehicle still exists.
With Regards,
Ashok Kumar Bhawsar
Owner of Maruti Alto Lxi
Contact number – 09329538696
Vehicle No MP09 CA 3489
Kms Run – 3087
Details of vehicle
Chassis Number: -707129
Engine number: - 3284317
Date of purchase: - 02/07
Dealer Name – Patel Motors Indore.
0 comments