To.
Maruti Udyog Ltd.
Delhi
We purchase SX 4 Vehicle from your authorized dealer M/s. Kataria Automoibles Ltd., Surat. On 07/11 vide D.O. No. 01789. From the beginning there was a 3rd Gear noise & vibration problem. It has been informed to your dealer on telephone as well as personally. As per there instruction we run the same vehicle up to 1000 Kilometers and given for service on 07/12 vide Job Card no. JC-07006929. The dealer has service the vehicle subject to
1. Gear RH LATCH ESSY. Replace direct vendor warranty
2. 3rd Gear noise work pending for Gear shifter cable Assy. NA.
This has been mention in the Invoice No. BC 07006975 dated 09/12/07. After servicing also noise and vibration problem was not clear though we have paid bill amount of Rs.820/- on 09/12
Again on 14/12/07 we have given the car for service Job Card No. JC 07007133 on 14/12/07 & the car was delivered on 19/12/07 vide cash memo no. BC 07007296.
On running the car on the road problem was not appeared to be solved and we have instructed Kataria Automobiles on telephone but they have not taken care of our complained. On 14/12 we have already sent Email to Maruti Udyog Ltd. Delhi, and mention our complaint regarding noise & vibration problem in 3rd Gear. But we have not any reply from Maruti Udyog Ltd. or authorized dealer. We have repeatedly sent Email to Maruti Udyog ltd. on 16/12/07, 18/12 & 21/01, but mo response from both that is company and dealer. Due to this continues problem and expecting anticipatory removal of our complain we wait for passing our car with RTO Surat at last on 05/03 our car was registered with RTO Surat. All this phenomenal is aware of by your dealer but has not taken any step for removal of deficiency in 3rd Gear problem. On dt. 01-03 we have given a car to your dealer & have given a cash memo No. 89 in which memo also Gear Lever ASS. Replaced in under warranty mention in remark column.
Again we have given the vehicle for repairing with our problem mentioning 3rd Gear Vibration on Gear Lever. The vehicle was delivered to us on 12/04 and it was mention in pick memo.
1. Engine mounting replace
2. Front both drive shaft replace
3. Gear Lever Assy Complete Touch Though we have taken delivery from Kataria on 12/04 . the same problem again come out while running on the road and was informed to your dealer on telephone Due to this problem we are feed up and tried and at last we wrote a letter by Registred AD Letter on 24/04 asking them to furnished us a certificate that this problem is due to manufacturing defect which is not repairable. But Kataria Automobiles Ltd. has not replied to us and shown as inability and negligence in providing customer service. Simultaneously we have also given a legal notice to our lawyer on 26/04. And in respose to this notice there lawyer had replied in uncleared manner. Hence at last we filed a case consumer forum court at Surat on dt. 18/06
After filing suit also we observed that your company is failed furnished reply to our complaint in time and after a period of 6 to 8 months left. The company blames us by showing the warranty card. We also regret that your dealer has till date not submitted any reply in consumer Court. Meanwhile we have taken following services from your authorized dealer
Sr. Name of Authorised Dealer Date Remark
No.
1 Kataria Atumobiles LTd. 25/08 IInd Free Service
2. &-- Do &&-- 04/09 On same Pick up
3. &&Do &&-- 28/01 IIIrd Service
4. Kiran Motors Ltd. 10/03 Need to Gear
Lever vibration
5. Dhru Motors 25/03 3rd Gear
vibration repair
Inspite of giving car for services to different authorized dealer but no fruitfull result received and none of your dealer is ready to give us technical defect certificate till date.
Our main problem is 3rd Gear Vibration and noise which is not solver by authorized dealer and inspite of our Email to the company, the compny has not taken keen interest for solving the problem, hence our demand is to pay the cost of vehicle with occurred expense and with interest till date from the date of purchased. The company should also pay compensation for mental harassment and also pay a business loss.
We astonished that such a internationally reputed company like Maruti Udyog under collaboration of Suzuki of Japan is not taking smallest care of the customer who purchased a car on reputation of Maruti.
Laxmichand Jariwala
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