Its been couple of months that i have been researching the mumbai market for Maruti Zen Estillo quotes. Finally on my friends reference in finalized the deal with RATAN MOTORS, that's where the nightmare started.
1) At the time of booking, i had already informed the list of documents that i would be able to provide at the time of loan process and requested Ratan Motors (Amar Dubey) to sent the finance person ASAP to get the process started.
2) After "N" number of followup's from my end, finally they send a SBI person for the same. On confirming the finance plan with him, the same was totally different from the quote that Ratan Motors (Amar Dubey, Tanvir, Dushant) provided me at the time of booking.
3) Later i was been told that the SBI person was someone i should avoid and wait for an individual from some other bank to visit me.
4) Finally i got the same deal from ICICI bank and agreed to submit the documents that i was carrying with me for the last months time.
5) I was informed that the delivery of the car would be delayed and will be given to me on 13th April'08 once i.e 3 to 4 days after i sign the final loan documents.
6) At the time of signing the loan documents, i was again been told that the interest rates have increased and i have to take a beating of Rs 135/EMI for the next 5 years. I even agreed to the same and paid the down payment along with signing the final loan documents.
7) After coordinating for the next 5 to 6 days, i realize that the registration of the car was still pending and the same will be delayed in definately due to RTO delay.
8) I was also informed that there will be a temporary number given to me and on the receival of the actual number, the same will be provided to me.
Finally, i think the above mentioned points are more than enough for Maruti udyog to take some strcit action against the dealer and the employees in order to provide a better customer satisfaction in future. Dealers like this surely effect maruti's bussiness and this experience has made sure that i would never refer any one to maruti / Ratan motors till the time world exists.
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