Dear sir,
I would like to bring your kind notice that I have purchased one Maruti Zen Estilo LXI model (car no. GJ1 HN 561) from M/S NANDA AUTOMOBILES pvt.ltd. on 15th July. Invoice no. and date is as VSL07000264 and 30th June respectively (order no. SOBO7000285, 28th june). Since the biginning of the date of purchase the car is giving lot of problems. Battery of the car is getting failed after every 15 or so days. I have informed and complained to your service station in Ahmedabad several times. During these 9-10 month, servicing on this car has been done atleast four times. But after every problem the problem continues. Whenever the battery charge is getting down, your servicing people send the Exide battery people. The Exide people have told and even generated a written report that the battery is faulty. Everytime when they are called they take the care and on delivery they assure that the problem has been solved. But it still continues.
Everytime the failure of battery even after servicing shows the incapability of your technicians. I am loosing my faith on Maruti Udyog ltd.. I require your help and steps to solve my battery problem and make my car alright. The service station people are not at all co-operating to change the battery.
If a new car from a renouned manufacturer like M/S Maruti has such problems of after sales service then hw can i go for Maruti in future or assure anyone to. I request u to please arrange for the needful and assure me whether the car will be alright. The service station people are neither giving me a proper answer nor solving my battery problem. I did never expect such a response from Maruti dealers. If i donot get a proper reply and service, i will be forced to go for a new line of action.
With Regards.
PRABIR DAS,
H-BLOCK, P-4,
INDRAPRASTHA TOWER,
DRIVE-IN ROAD,
AHMEDABAD- 380054.
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