SUBJCT: - COMPLAINT OF VEHICLE “WAGON R LXi”
Date of Purchase: 20th July
Engine No: 4374666 Chassis No: 550735
Vehicle Registration No: UP 14 AL – 7800
Dear Sir,
I have purchased above said model of your prestigious company from your dealer “M/S Vipul Motors” Noida on 20th July at 4.30 PM.
But I am sorry to inform you that from the purchase date of this vehicle to till date I am not satisfied from the performance of this car.
After getting my car from Vipul Motors, when I was driving my car to Ghaziabad I feel that there is “Heavy Bubbling” in the left side front wheal. I made a call to the Supervisor of Vipul Motors and told my observation about this car, firstly he replied that this vehicle is new and you feel that, but when I pressed him then he told that check the air pressure in tyres.
“HAD THE VIPUL MOTORS DONE PDC BEFORE HANDING OVER THE CAR TO ME”!
I checked air pressure in tyres that was found OK.
FIRST FREE SERVICE OF MY CAR AT “ROHAN MOTORS” GREATER NOIDA
I gone to above said dealer on dated 08/08 at Mileage “969” at 9.00 AM, I told under mentioned problems to Supervisor Mr. Yatish Malik, (Job Card NO: JC07006083), he assured me your problems will be checked and will be removed as per company policies.
My Complaints observations are as under:-
1. Bubbling in Front Right Side Tyre.
2. Gear Problem in 1st, 2nd & Back.
3. Skidding of car on Speed Breakers.
4. Play and Loose of Gear Lever.
5. Sound in Shockers of Front Wheels.
I got my car at 5.00 PM on same day. When I asked him what was problem then he told me that “Wheel Balancing and Alignment” was out and we had done it again, now no bubbling in your car and we had also adjust your clutch and overhauled your “Gear Box”. I had made the payment of Wheel Balancing also.
I drive my car and feel it is better then previous one.
FIRST RUNNING REPAIR SERVICE AT “ROHAN MOTORS” GREATER NOIDA
After driving 15 days I found same problem is occurring again, I contact again in Rohan Motors on phone, they told me come with your car we will check and if there is any problem we will rectified.
I again visited Rohan Motors on Dated 07/09 at 9.00 AM (Job card No: JC07007510, Invoice No: BC07007494 Mileage 2541) and told my same Complaint to Supervisor Adviser Mr. Mohd Umar. Same reply as by Mr Yatish Malik.
I got my car at 5.30 PM on same day and driving of my car is better then previous one.
SECOND FREE SERVICE OF MY CAR AT “ROHAN MOTORS” GREATER NOIDA
I visited Rohan Motors on Dated 24/10 at 9.00 AM (Job card No: JC07009737, Invoice No: BC07009625, Mileage 4969) and told my same above Complaint to Supervisor Adviser Mr. Mohd Umar.
I got my car at 5.30 PM on same day.
SECOND RUNNING REPAIR SERVICE AT “ROHAN MOTORS” GREATER NOIDA
After driving 15 days I found same problem is occurring again, I contact to Mr. Anil (Customer Care) in Rohan Motors on phone, he told me come with your car he will check with his expert technical team. I also lodged my complaint at your Gurgaon Customer Care cell.
I visited Rohan Motors on Dated 20/11 at 9.00 AM (Job card No: JC07011083, Invoice No: BC07010918 Mileage 6414) and told my all Complaint to Mr Anil Kumar, he take test drive of my car with SA Mr. Nitin Chawla, he was fully convinced with my problem. He takes responsibility to rectify my all problems.
I got my car at 6.00 PM on same day.
THIRD RUNNING REPAIR SERVICE AT “ROHAN MOTORS” GREATER NOIDA
After 20 days my car was again in Rohan Motors for same problems.
THIRD FREE SERVICE OF MY CAR AT “REGENT AUTOLINKS (P) LTD” GHAZIABAD
I visited REGENT AUTOLINKS (P) LTD on Dated 27/01 at 10.00 AM (Job card No: JC07010208, Invoice No: BC07100784 Mileage 9888) and told my all Complaint to SA Mr Vikas.
I got my car at 1.00 PM on same day and I found washing was not up to mark and I told my observation to the staff of Regent.
FOURTH RUNNING REPAIR SERVICE OF MY CAR AT “REGENT AUTOLINKS (P) LTD” GHAZIABAD
After driving 20 days I found problem is occurring again, I visited REGENT AUTOLINKS (P) LTD on Dated 28/03 at 10.00 AM (Job card No: JC07012571, Invoice No: BC07102898 Mileage 12727) and told my under mentioned Complaint to SA Mr Vivek Maheshwari.
1. Fuel Tank Meter is not working.
2. Clutch and gear lever check.
3. Vibration on slow speed.
4. Breaks check (Condition of breaks is like Hydraulic not Pressure)
5. Full Dry Clean.
After listen & when I pressing hard him to write my problem on job card, he shows all my problem to another staff of Regent, he told him “WHY YOU COLLECT THE VEHICLE ON RUNNING REPAIRS, AVOID THEMS”, when I asked him what are you telling then he said this is not for you. He go for test drives with Mr. Vivek and me and he drives my car so rudely and jump from speed breakers, when I object about all these then he told me that he was doing check up the car. After driving my car he told that your car is 100% OK.
He gives me car to drive and when I drive my car and I try to feel him that there is bubbling in front wheels and gear lever is too loose causing sleepy of gears and on speed breaker on slow speed first front right types crosses breaker after second front left wheel.(Time is very less). He convinced from my observations.
At 12.00 Noon I got SMS on my mobile that your car is ready and collect your car. I was surprised that all my complaints were rectified before in its minimum time to occur they e.g. Fully Dry Clean and Car washing at least 1.30 hrs jobs, Fuel Meter job at least 2 hrs. Wheel alignment & balancing at least 45 min job, Breaks adjustments at least 45 min job, in nut & shell it is 4-5 hrs jobs which they completed in 2 hours.
I reached Regent at 1.00 PM and I inspect my car, I found that no work was completed as per my complaints; fuel meter was not repaired, Car washing was not again up to mark.
I meet Customer Care manager and lodged my complaints to him. He visited with me and inspects my car and he ordered to repair my car.
As per your Service Booklet up to till date my car will go workshop only 3 times but till date my car is visited workshop for repairs 7 times and it’s ready to go workshop 8th times.
Today there is same problem again occurs.
I have purchased new car not second hand and if in each month I will visit workshop for the repair of my car then why I spent Rs. 3, 60, 000/-!!!
If you’re Dealers are not capable to satisfy your customers then please suggest me what a customer will do!!!
Please tell me what the suggestion for me is!!!
“MARUTI UDHYOG LTD” has a branded name in world and cars are soled on the brand name of Maruti not for Dealers name. If your dealers are defaming your goodwill then what is your action!!!
After 1 year warranty period of my car comes end and after warranty period no dealer will allow me to enter in their premises and if I entered then he will charge a heavy amount to repair. Then what is my option!!!
So I am requesting you kindly look into my matter seriously and take suitable action so that I can build my trust in your company.
Regard’s
Vikas Jain
A-77, Ashok Nagar,
Ghaziabad. 201 001
9811512180
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