I had taken 2 sim cards from matrix to italy during month of june. on comming back i got a bill of rs 6800 approx. and to my shock there was one call of 4 hours and 2 minutes in it. on finding out it was the no of italy museum in florence.
i had never made such a call and it was an automated no. besides at the very time i was inside the museum and i had no reason to make any such call. moreover i did not even havce their no.
the shocking thing was that just 2 minutes after the 4 hour call started ther ewas another call showed incomming to my phone. from my other matrix sister no which my wife had.
and my wife s bill showed the same call as incomming also. which is not possible . the same call shown as incomming on 2 differnt mobile from each other.
. that too when a 4 hour call to the museum is going on. this is absurd and stupid. and anyone who see s the bill will realise that. yet matrix is saying it was legit. and they are inquiring about it since 2 weeks now.
think they are scamming people and it was lucky for me that i had called suring that time and that too to my other mobile no who s bill i have as a proof. i will go to the consumer court if they do not refund my money.
moreover they blocked 10000 rs from my credit card after they had already deducted the bill amount from ym card. this is illegal . no one can charge your credit card after they have already billed u once and since i had already returned their card long back there was no reason tocharge my card again.
its like u pay at a resturant with a card and the next day the resturant charges u again thru the same card just because they have your card no.
thes epeople should be brought to book. anyone else having such an experience please email me at [email protected] or give me a feedback about how things went at any consumer court they have been to.
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