Hello Sir/Ma'am,
I was using the connection of Hutch via Matrix cellular services earlier. The contact person was Mr Manoj Bansal from Matrix cellualr who gave this connection to me. I piad all my bills on time while using the connection. Once I was unable to pay the bill at bill payment center and called Mr Manoj for collecting checque from me. He told me that their company ofer this service and he will be collecting the cheque to clear my outstanding amount. Manoj came to my office and I gave him the cheque. On the same day my connection was stopped from backend. I tried calling the Matrix customer care but was unable to reach them. I called up Manoj and requested him to help me.
Insetad of helping me, he asked me to cancel the connections as customer service for Matrix is very poor. I was shocked to hear this from their own employee and decided to disconnect my numbers. I called up customer care for matrix to take the request and they denied. Then I requested Manoj to take the request and he asked me to send an email to [email protected], which I did.
I never recieved a reply from them except once where they told me that my late charges has been reversed. Since I paid the bill and same day I put the request for the cancellation of my number, but Matrix people were not disconnecting my numbers. I tried calling Hutch but they said that they can not do anything as it has to do with Matrix Cellular services. I kept on sending emails to MAtrix but no one replied.
Since I heard nothing from Matrix, hence I moved ahead and purchased new connections of Hutch. After almost an year I recieved a leagl notice from Matrix that I have to pay the bill of Rs 752.64.
I tried calling the contact person and told him about the scenario, but he said that he will not do anything and I will have to pay the bill. When I told him about Manoj Bansal, he told me that he has left and he can not help me. I then told him that I paid the advance rent of Rs 444 on my cconnection, so reverse that and send me the final bill which I can pay, but I never recieved the bill. I am trying to call these guys and also sending email at the lawyers email address who sent the legal notice but no one is getting back to me.
I request you to please help me out in this as I am extremely disappointed with Matix Cellualr services.
Thanks for your help!
Have a nice day.
Regards,
Harvinder Singh Chawla
PS: I have all the emails that I sent to them and only recieved the autmated reply, and no executive contacted me back
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