Friends,
I was sold a platinum card by the bank in Sep 2008 with lots of promises and for your information, it comes with a huge upfront annual fees.
After a month on receipt I had to travel abroad. From the welcome kit provided by the bank, I found they offer Matrix Cellular call card at a special price for the platinum card holders. I approached the conciser service of the platinum card division and placed my request and promptly someone came from Matrix Cellular and gave me a sim card and informed on returning back from the trip I give them a call and they would come and collect the sim card.
On coming back from the trip I gave a call to the Matrix guys and they collected the card. When enquired for the bill the person informed me it would come at the end of the month which is the billing cycle and after that it would be charged to my card after my authorization.
The nightmare started from there. Suddenly I received an SMS within a week which said the bank has deducted about Rs 5800/- for payment to Matrix cellular. I was shocked as during the entire trip I have made only two calls and there was no possibility for the same and more so was surprised how the bank charged me for the same when Matrix has not even presented with a bill. They had no answers and asked me fill up a dispute form and send it to them.
A month passed and there was no response and suddenly another SMS came this time again for another Rs 5000/- plus charged by Matrix Cellular without presenting any bills or addressing my existing dispute. I lost my cool and shouted and screamed at the bank and all I got was please raise another dispute form, which I also I did and told them to block my card immediately.
Having lost faith in the bank I destroyed the card immediately and I took a stand that I would not pay the bank the amount charged by Matrix Cellular, but I made a point I cleared all the other dues to the bank immediately.
In this midst I was also in parallel fighting with Matrix Cellular guys on the same and they were like cool. Their stand was we have charged the bank and we have no issues and if you have a problem ask the bank. When asked for a bill they sent me a bill which said data usage nil and charges for the same was close to Rs 10, 000/- plus. When asked for an explanation they admitted there was a mistake and we would get back and that was the end of the story.
Over the last one year I have written numerous letters and with the bills provided by Matrix Cellular and the bank has taken a stand that you please get a credit note from Matrix Cellular and we would reverse the same. See the fun I pay over Rs 10, 000/- to buy the Credit Card with all false promises, I use the bank conciser services to get the Matrix Card who charged me wrongly, which they accept and the bank says it is not our problem you get a credit note and we would reverse the same.
The bank has not taken any steps to address the issue but have been very prompt to charge me nonpayment fees and interest on the disputed amount month after month and now they claim I have to pay them close to Rs 20, 000/-. I do not understand the cheek these guys have to fool and cheat people like this.
Hopefully this would attract some attention for them to do the needful
L Ramesh
91 9840490902
L Ramesh
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