I BOUGHT TICKETS FOR MDLR AIRLINES FLIGHT 9H-108 FROM GOA TO DELHI FOR THE DATE OF OCTOBER 29 TIME 13:40 HRS. THE AIRLINE PNR NUMBER WAS 03O6FX AND THE TICKET NUMBER WAS 1000283059 AND 1000283060.
UPON REACHING THE AIRPORT I WAS INFORMED BY THE AIRLINE THAT THE FLIGHT HAD BEEN CANCELLED AND THAT I WAS INFORMED OF THE SAME 1 WEEK AGO BY SMS, WHICH IS A COMPLETE LIE. NO MESSAGE WAS GIVEN TO ME BY PHONE / EMAIL / SMS INFACT THE TICKETS HAD BEEN BOUGHT USING WWW.CLEARTRIP.COM AND EVEN THEY WERE NOT INFORMED. ON THE CONTRARY I RECEIVED A MESSAGE THE MORNING OF THE FLIGHT CONFIRMING MY PNR.
THIS HAS HAPPENED TO ME IN THE PAST AS WELL AND MDLR SEEMS TO HAVE THIS POLICY OF CANCELLING FLIGHTS AT THE LAST MINUTE IF THEY DO NOT HAVE ENOUGH PASSENGERS.
NOT ONLY DID THEY CANCEL THE FLIGHT BUT THEY REFUSED TO PROVIDE AN ALTERNATE FLIGHT OR ANY ACCOMODATION OR ANY TAXI ETC. THE PASSENGER IS JUST LEFT AT THE AIRPORT TO FEND FOR THEMSELVES WITHOUT ANY MONEY ALSO AS THAT WILL BE REFUNDED IN 10 DAYS TIME. IF THE FLIGHT WAS CANCELLED A WEEK AGO WHY WAS NOT THE MONEY REFUNDED THEN?
WHICH CUSTOMER WILL TAKE A 2 HOUR CAB TO THE AIRPORT AND REACH 2 HOURS BEFORE THE FLIGHT IF THEY HAVE BEEN INFORMED A WEEK IN ADVANCE OF THE FLIGHT HAVING BEEN CANCELLED.
THE AIRLINE IS JUST EXPLOITING CUSTOMERS AND I WOULD BE EXTREMELY HELPFUL IF I CAN BE ADVISED HOW TO TAKE THIS FURTHER SO THAT MDLR AIRLINES CANNOT HARASS CUSTOMERS ANYMORE.
THEY REFUSED ANY COMPENSATION WHATSOEVER OTHER THAT THE MONEY PAID BY ME TO THEM 1 MONTH AGO AND INFACT I HAD TO BUY 2 NEW TICKETS AT THE LAST MINUTE FROM THE AIIRPORT AND THEY DID NOT EVEN PAY THE DIFFERENCE FOR THE SAME.
PLEASE HELP!
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