This is the second time I had bad experience with Meru cab service.
I had booked via telephone booking, yesterday a cab for Domestic airport drop for 5.30 am today. I got the sms immediately about the booking confirmation
Reference no – AL1A4166
I was told that I will receive a SMS about the driver name and contact details 30 mins prior to the schedules pick up time. Which is 5 am. Until 5.30 am no sms, so I tried calling your numbers 44224422, I was 34th in wait list, the call lasted approx 17 mins, and was adruptly disconnected when I was 2nd in wait list. Again I dialed I was 26th in wait list, again 15 mins and I was 2nd in wait list and the call dropped.
Then I had no other option but to take my own car to airport, where I will have to bear the heavy parking charges as I am going out of town for 4 days. While I was driving I received the sms at 5.55am, which gave me the name and number of driver . whom I immediately called and he said he was not aware of this pick up and he had already logged off.
The cab no: MH01JA9674, Name – Sachin Ram Sharan Phatak, mobile no – 9773241095.
Such is the pathetic service that Meru cab service is offering, this was my first attempt and is last.
I had almost missed my flight because of your service.
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