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Passport not come for Police verification

Dear Sir,

We have applied passport for my mother, Name: Pabbathi Lakshmi, File No: A041307 on 01-09 at Hyderabad passport office. It is already 50 days passed but the passport is not come even for police verification. Even we have verified our near by police station that's Sircilla, karimnagar but they said passport is not come to them so far.

In passport enquiry site, the status is with "Police Report has not been received.".

Please suggest what to do to know the status of my mother's passport. Please do the needful.

Thank you,

-PS