It was informed to me by the customer care executive that I cannot pay online because I have to make a payment against Loan a/c no. and if I pay in cash in any ABN amro branch then they charged me Rs. 75 every month so I don’t have the choice but to wait for the executives to collect money. I also lodge a complaint that I had not received March and April statement and they apologies earlier and reversed the late fee because it was delivered somewhere else. Now, I am paying my EMI i.e Rs. 5875 every month. but they are adding late fee charges every month just because i am not paying previous late fee charges which was levied on me because of their mismanagement.
I made a payment of Rs. 11750 i.e. (5875*2) after the discussion with ABN executive that from next month onwards they will reverse my all late fee charges. But nothing happened. Again, they appologies and said please make a payment this month then we will reverse late fee charges next month then I paid my EMI of Rs. 5875 but now again I am getting calls from their collection department for making payment of late fee charges which is now around Rs.6000. I am not able to understand why should I pay the late fee charges if the fault is at bank side.
I want to ask few question to the bank: -
- If they deliver the statements to some other place. Who is responsible for that?
- If they add back previously reversed late fee charges and do not send me the statement then how
could I know the actual amount to be paid (this is the main reason because of which I paid Rs.
5875 only which is my EMI).
- Is there any customer confidentiality policy exists in ABN Amro or they can deliver any statement
to anybody even a stranger.
- The bank delivered my statements to other place and get the signature of any stranger and blindly
refereeing that stupid reason to me that they had delivered the statement. I informed it to bank but
still they haven't took any corrective measures.
Please look this matter on a URGENT basis.
Best regards,
Sachin
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