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From: ParthaPratim Choudhury [mailto: [email protected]]
>Sent: Monday, May 18 6:44 PM
>To: [email protected]
>Cc: [email protected]; [email protected];
>[email protected]
>Subject: K 530i & IMEI no. 357719020886481
>
>
>
>Dear sir/madam,
>
>I purchased a sonyericsson mobile h/set of abovementioned model on 02 May
>2009 from the Mobile stores, Kadamtala Howrah vide invoice no. WB/12595.
>
>Following are submitted for your immediate necessary remedial action:
>
>1. from the day 2 I found the phone's earspeaker and microphone is not
>working. I had to operate with the external speaker on which is funny and
>disturbing and illegal/unsocial too.
>
>2. On reporting the same to the above shop they checked and told to use some
>more days and watch, after my second visit on 16 May 09 they said me to see
>the service centre.
>
>3. I took it to the service centre at 2 Rippon sTreet, Kolkata 700016 today
>and reported the problem vide complaint ID SE00937615139 AND THE ENGINEERS
>endorsed that the problem persists.
>
>4. They wanted me to leave the phone with them for 02 working days that too
>without assuring me the repair on date..
>
>I am a user of sony ericsson h/set from year 1999 of different models in
>different period, this time also I took it on exchange of a K510i.
>I am into hospital care business and dealing with life saving medical
>equipment and allmost 24 days on tour in the eastern India. for my job
>reasons I keep my two mobile phones on for round the clock. therefore it is
>not possible for me leave the hand set for more than 06-08 hours. If I need
>to do that then I must have a similar kind of replacement h/set.
>
>My trust on the brand is lost because I purchased a set worth Rs. 7700/-
>having manufacturing defect, your quality control appears to be disastrous.
>I am cheated and frustrated. tomorrow by 1100 hours I am leaving for week
>long tour to Bihar and from 27 May I will be touring to NE states.
>
>Now I would sincerely request you to either replace the h/set immdeiately or
>get repaired on spot at any of your centre. I also assure you that I am not
>able to use the set and
>
>thanking you,
>Partha Pratim Choudhury
>09433053090
>09330007707
From: ParthaPratim Choudhury [mailto: [email protected]]
Sent: Monday, June 08 8:26 PM
To: [email protected]; [email protected]; [email protected]; [email protected]
Subject: IMEI no. 357719020886481
Dear all,
refer to my below mail. further to that--
My phone went u/s again on 07 Jun 09. I took it to Mobile repair centre, 2A rippon street, Kolkata, ph no. 03322277891 and they have kept the phone. THE CASE ID NO. SE00937615139. Now --
1. It is evident now that the new phone sold to me was a faulty one.
I am cheated. who is to be blamed Mobile store or Sony ericsson?
2. the service was not prompt. I am making so many rounds to service centre and sales point. No value for my time. who will compensate the cost of my work hour and travelling expenses AND MY HAMPERED / DISTURBED PROFESSION.
3. Neither you provide prompt service nor you replace the h/set.
4. I have paid a big amount i.e INR 7500/-, the money is with you so I am handicapped and helpless. You keep on cheating and fooling us.
ALLOW ME TO TAKE IT UP WITH CONSUMER FORUM, BLOG ON DIFFERENT SITES AND SHARE IT WITH COMMON PEOPLE THROUGH PRESS AND NEWSPAPERS.
Partha Pratim
09330007707
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