FYI
i have applied for a peronal loan of one lakh INR from idbi bank where i am holding a salalry account, but the loan got rejected on the grounds that in the cibil an unpaid credit card outstanding of rs 10869 INR was reflecting of some bank, based on the control no 391657225, provided to me from idbi bank i wrote a mail to cibil with all my personal details, Cibil replied to me that the nature is credit card, the bank is Abn Amro. this was surely to my surprise, i never used a credit card other than hsbc, i never banked with abn abro, never applied for any of thier product, never had any interaction to then till that date, so based on the credit card no, i called up their help ;line no, the automated system asked for a tin no for that card, now how can i possibly have a tin no of a credit card which doesnt exists for me! then after n number of tyring finally a customer care executive did attend my call, only to ask me verifivation questions, like my date of birth, i told mine, then she replied that the same doesnt match the bank records, and that she cant share any information regrding the same, thus i had to visit their ju branch, where again a customer attendant, asked me to call their help line line, thus giving vent to my irritations as i raised my voice mr vipul samayni, took m y complaint, & provoded me his e-id, & asked me to wait for another 10 working days that is 2 weeks precisely... now that two weeks has also passed by, with replies from cibil like they are discussing the matter with the concerned bank... god knows what they are discussing. Sir i will like you to intervene & do whatver is right.
thanks
Suman Roy
Mumbai
09004091135
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