ABN AMRO
Amount debitted twice in my saving account for one transaction

I made a train ticket booking through irctc.co.in on 16th September for amount Rs.4191. But when i saw my bank statement the same amount debitted twice and when i raised complaint regarding the same then there is no porper response from bank. Bank customer care telling that contact irctc they are going to refund the amount but when i contact irctc then they are responding that there is only one transaction you made with us and we received the amount only once so there is no question of refund.

Please see below the account statement:-

Account Number : 1195040

Account HolderASHISH GUPTA

LocationBANGLORE

Second A/C HolderNone Mode Of OperationSingly

Account CategorySAVINGS Account Type355

Primary AccountYESCurrency (Ccy) INR

Your Transactions Details

Transaction DateDescriptionCheque No. Dr/CrCcyAmount

16/09 AIRTEL Payment Ref. No: 2306412 DR INR 200.00

16/09 IRCTC OnlineTicket Booking Ref No.2305130 DR INR 3, 527.00

16/09 IRCTC OnlineTicket Booking Ref No.2305070 DR INR 4, 191.00

16/09 IRCTC OnlineTicket Booking Ref No.2305074 DR INR 4, 191.00

I request you to please provide me help for resolving this issue.

Regards,

Ashish