My name is Teena and I am settled in New York. My family has been a long time, consistent customer of your Pachalam, Kochi, Kerala' MORE' store since its inception. The store is a stones-throw distance from our house and we make purchase whether directly or by sending our workers, at least 3 to 4 times a day. Just wanted to relay some concerns regarding the functioning and efficiency of the store during my short vacation in Kerala this month.
Every time we go the store there is an issue whether its the massive delay at the purchase counter, incorrect change given after purchases and lack of courtesy. The workers seems to be ignorant of how to use the computer and billing system.
One time I had to take the calculator and show the employee at the counter that the change given back is incorrect. It would not be a problem if it happens once or twice but this seems to be a consistent problem not only with me but others as well. I have seen other customers get disgruntled by the inefficiency and lackadaisical attitude of your staff.
By the way, what is your exchange policy on items, to be specific Kitchen Towel that are unopened and brought back with the appropriate receipt the next day to be replaced by an item of more value Rs 300?
For a Rs. 100 item, the so-called manager said that he had to provide explanation to his Mumbai Office.
Is that true? Eventually the manager, Sindroo Joseph, ...relented after I questioned the way he treats a valuable customer. He went inside and made a phone call to get the OK!!! But I said that for Rs. 100, I am not going to bother. I bought a couple other items that I needed. I will go back to the store again until the customer service improves and hopefully it will get better before I go back to the US! Please consider this feedback with due diligence and take appropriate remunerative action so that the store can be part of our neighbourhood for a long time coming
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