This is in regards to my Easy Cash Loan 7777 7777 7075 9461
I am totally frustrated with the kind of unprofessionalism displayed by the bank in this case.
Between 1- 4th june I get a call for a missed payment. I asked the customer care executive to provide me the total amount that is payble by me to close the loan and the process for the same I am informed the Total amount payable is 31505/= and I need to enclose a copy of the reciept along with a letter with the consent to close the same.
On 6/06 I handover a cheque No 206299 amount 31505 hdfc bank. along with the copy of reciept and a covering letter to the bank executive.
Two months later I start getting calls for stating that my amount is outstanding and need to pay the same. I explain that I have already paid, call up the customer care and register a complaint the executive says that every thing is ok and he will forward the request and things will be settled.
The above cycle is repeated may a times.
On Dec 14 1200PM I register another complaint (00106078609) for the above and then I am informed that the amount outstanding is the late fee and the reversal would be arranged for the same.
In Dec I again get a call from the collection agents.
On Jan 18 1 I register a complaint (0801180344) requesting to check why this is not getting rectified even though I had registered a complaint earliar.
On May 30th I again get a call from one of the collection agents who is not even interested in listening to what I have to say and above all he says “Agar aap is sab ko khatam karma chatae hain to purae paise de dejiyae” . if you want to end this pay the balance amount which is some where more than Rs 5000/= .
I again called up the call center and the lady there now tells me that the amount that I paid earlier was not inclusive of the prepayment charges and late fees has been levied on that.
Some Important Points
1) The amount that I paid was calculated and told to me by one of ABN Amro Banks call center executives I checked the amount on two different days and then made the payment.
2) Throughout this year the Amro Banks call center executives kept registering the complaints and always mentioning that the outstanding is only late fee being charged. This was only on May 30th that the lady informed that there are some prepayment charges that are outstanding as well.
My concerns
1) The amount was not calculated correctly by ABN Amro Banks call center executives and I am being charged the late payment fees for his mistakes.
2) All throughout the year I have been registering the complaints but no one tells me about the prepayment charges being outstanding till 30th May
3) Every month One or the other collection agent calls me up and I have to go through this harassment for no fault of mine. As they don’t even want or try to understand the situation.
From my side the maximum that I can do is to pay the prepayment charges that were originally outstanding.
However I would not pay the late fee component as this was not my fault that the ABN Amro Banks call center executive did not calculate the amount correctly.
I have asked ABN Amro Bank to arrange the reversal of the late fee and send me a document with the calculation of the outstanding amount at the earliest at my mailing address and email So that I can make the payment and close this.
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