21.06.2009
Dear Sir,
Till date, I have not received any reply from yours end.
I went to yours Service centre at District Centre, Janakpuri. They have simply refused and asked that you have to pay for mother board and other spares if any required during repairing with in warranty period as water spots were there. However, neither, a single drop of water was came in contact with my mobile nor water spots were seen on mother board.
Immediately, I had gone to some other mobile shop and they have repaired it with in 30 minutes with out any replacement of spares. I was astonished, how they were misleading the customer just to earn money dis-honestly.
Please take urgent action and make arrangement for compensation/change of set as it’s a manufacturing defect. This is informing you repeatedly but you are silent in this regards.
Regards,
B.Mukhopadhyay
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From: Mukhopadhay Dr. Biswajit, DGM (Environment)
Sent: Friday, June 05 6:41 PM
To: 'Motorola India'
Cc: '[email protected]'
Subject: RE: Manufacturing defect of L6i [Incident: 081022-008799]
Dear Sir,
The said set was further out of order since more than one month; I am struggling to find out your service centre because the Tilak Nagar Out let is closed as reported by the adjacent shop-keepers.
You are requested to change the set as the operation hangs i.e. the initial problems are arising again and again.
Please inform yours action in this regard at the earliest so that I may think for some alternative solution or take up the matter with Consumer Forum as “it was a manufacturing defect” I had mentioned repeatedly since the date of Purchase.
With regards,
B.Mukhopadhyay
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From: Motorola India [mailto: [email protected]]
Sent: Wednesday, October 22 1:42 PM
To: Dr. Biswajit Mukhopadhay, DGM (Environment)
Subject: Manufacturing defect of L6i [Incident: 081022-008799]
Your question has been received. You should expect a response from us within 24 hours.
Discussion Thread
Customer (DGM (Environment) Dr. Biswajit Mukhopadhay)
22/10 07.12 PM
Dear Ruchi,
Above mentioned set was purchased from Capital Electronics, Kolkata on
2nd October and it was hanged with in an hour. This was informed to
M/s. Capital Electronics as well as at your Customer Care over phone.
I came back to my residence at Sector-10, Dwarka, New Delhi-110075 after
Dasshera. Then, I was failed to contact at the nearest Service Center at
Janakpuri, Delhi as they had not pick up any call either in land line or
in mobile.
Finally I went to Janakpuri for the replacement of the said set as I had
discussed with M/s. Capital Electronics. But, your service center at
Janakpuri is simply a receiving section with common dialogue that set
has to be sent to H.Q. and seven days time is required for
repairing/replacement/etc..
I am quite busy with my official responsibility, therefore, day to day
chasing with your service center is impossible as they don't have any
contact numbers.
The invoice and Job Sheet are attached herewith for your decision
immediately.
I may go to yours service center on today/ tomorrow afternoon at
Jaznakpuri.
Keeping in the view above, you are requested to replace the set by
today/tomorrow through the said service station.
Regards,
Dr. B.Mukhopadhyay
9868972511,
Mobile was purchased in the name of my wife Mrs..Purbasha Mukherjee
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bm.pdf, 134324 bytes, added to incident
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