Sent to moriola india on 07/06
This is w.r.t.mobile model w220 I have purchased from M/s Univercell against inv.no.5358 dt.14/10.07.
The mobile display is not proper hence I visited your authorised service centre ' Ucom Tech. Rajajinagar on 06/06/08 12:45 p.m.with the bill copy & warranty card and Mr. Murthy.
I have been told that the display is internally damaged & can't be replaced under warrany & will be chargeable Rs.1300/-.
It is required to note that there is no external damage & the problem is inherrent and occured without any damage/accident. Hence it has to be repaired free of cost.
Evenwithout any inspection the mobile has been returned to me and when I ask for inspection report / can't be done under warranty report, the people have argued and retain my warrant card & copy of bill. I have been told that now I dare complain about & get the mobile repair. Fortunately I still have original bill copy with me.
This treatment left left bad impression about Motorola & its service.
I was using nokia model for last 5 years and served welll. It was really big mistake to go in for motorola model whose casings could not protect its internal parts even in warranty period & its people could not maintain the motorola name in high spirit.
I hope that my handset will be repaired under warranty free of cost & the bad impression will be removed.
It was not ABOUT the money but the way it has been handled & treated has left me in no option to get some feedback from you so that I can decide future course of action for this run away attitude.
Rahul Kulkarni
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