I deposited my Nokia 3125 cell phone set at Nokia care centre, M/S GSM Communications, shop number
104-105, Hans Plaza Ambedkar Road, Ghaziabad, vide receipt number 1723 on 8th, October for repairs of repair fault 'NETWORK'. Schedule of delivery of set was on 15th, October. Centre further assured to communicate me, at the provided phone number, in case of delay in delivery after having it repaired. No communication was addressed to me and after waiting I visited the centre on 19th, October, 08 where I was told that the set has not yet been repaired and asked me to collect after one week. Again I requested the centre to communicate me on the given number and provided one more cell phone number. I regret to say that I did'nt received any communication from the centre instead I called them on phone 0120-4125806 where I was told that the set is repaired and ready for delivery. On approach to them in person, I was told that the set is still not repaired and asked me to pick up on 2nd, November, 08 without any confirmation in the matter. Today, when I visited the centre I was told the same thing that the set is not ready and asked me to come after one week. I do'nt understand the reasons of irresponsible behaviour of the centre and why the centre is harasing me for asking to come again and again. I do'nt know till how long their behabiour will prolong. Through this complaint I request to intervene in the matter in order to resolve the issue.
Thanks and regards,
V S Rana
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