FROM:
BHAVESH HIMATLAL BORIYA
44/A, GHANSHYAM NAGAR
TRIKAMDAS ROAD
KANDIVALI-WEST
MUMBAI – 40067
DATE: 26 – 11 – 2009
TIME: 4:30P.M.
REF.:PHONE NO 022-28657388
BROAD BAND COMPLAINT NO. 7127 DATED: 21-11
TO
THE CONSUMER REDRESEL FORUM
MUMBAI.
C.C.
TO,
THE GM.
SHRI MALHOTRA
MTNL – MUMBAI
KANDIVALI – WEST
MUMBAI – 400067
TO,
THE DGM.
SHRI KATYAL
MTNL – MUMBAI
KANDIVALI – WEST
MUMBAI – 400067
TO
THE DGM.
SHRI SHARMA
MTNL – MUMBAI
KANDIVALI – WEST
MUMBAI – 400067
TO
THE D.E.
MR. YADAV
MTNL – MUMBAI
KANDIVALI – WEST
MUMBAI – 400067
TO
THE TRIBAND INCH. MR. CHAWAN
MTNL – MUMBAI
KANDIVALI – WEST
MUMBAI – 40067
TO
THE TIMES OF INDAI
CONSUMER GRIEVANCE CELL
MUMBAI
TO
THE
BOMBAY SAMACHAR
“JANTA MANGE CHE”
MUMBAI
WITH REFERENCE TO THE ABOVE, WITH REGRET, THIS IS TO INFORM YOUR GOOD SELVES THAT, I HAD BEEN DISRUPTED & MANTELLY HARRESED BY THE MTNL SERVICES.
AT FIRST INSTANCE, MY COMPLAINT WHICH I MADE ON 21-11 (7127) WAS NOT BEING ADHEARED BY THE RESPECTICVE PERSON INCHARGE FROM 21-11 TO 25-11 TILL 5 P.M. AND IN FACT THE SAME HAD BEEN INTIMATED TO THE DGM’S OFICE & GM’S OFFICE MRS. NIAR P.A. TO GM HAD BEEN INFORMED ACORDINGLY THE PROBLEM AND SHE ASSURED ME THAT THE COMPLAINT WILL BE RESOLVED INN 24-HRS.ON 21-11. BUT ALL IN VAIN.
UP ON THE STRUGGLING EFFORTS FROM MY SIDE ON 25-11 @ 5P.M. TO FIND OUT WHERE IT IS GOING WRONG AND HOW TO GET THE THINGS RIGHT I MADE FOLLOWING CALLS….
1. PH: 28054433 DGM’S OFFICE WAS CONTACTED AND INFORMED ABOUT THE COMPLAINT BUT AS SUCH THE DGM SHRI KATYAL IS ON LEAVE THE OPERATOR JUST TOOK MY PLEEA AND FORWARDED TO THE CONCERN DEPT. BUT NO ACTION..
2. PH: 28012345 GM’SOFFICE, P.A.TO GM MRS NIAR WAS NOT CONTACTABLE SO THE OPERATOR GAVE ME THE NUMBER OF OTHER DGM MR. SHARMA PH 28616600 BUT COULD NOT BE CONTACTED AS THE TIME WAS 5:30P.M., BUT GMS OPEARTOR GAVE ME OTHER NO MF. MR. CHAWAN – TRIBAND INCHARGE, PH 28662400 AND FORTUNATELY I COULD TALK TO HIM BUT HE ALSO TOLD ME THAT SIR 5:30 IS ALREADY PASED NOBODY IS AVAILABLE NOW – I TOLD MR CHAWAN THAT IT IS NOT MY LOOKOUT, IT IS YOUR MATTER.
3. 26-11 MORNING 10 A.M. I MADE CALL AGAIN TO DGM’S OFFICE BUT THE SAME REPLY THE DGM IS ON LEAVE AND THE OTHER DGM SIR SHRI SHARMA HAS NOT YET COME TO OFFICE, SO I CALLED UP THE GM’S OFFICE WHERE I HAD A WORD WITH MRS.NIAR, BUT SHE WAS ALSO NOT PRESENT TODAY AS SHE IS NOT KEEPING WELL SO I HAD BEEN DIRECTED TO MR. CHAWAN – TRIBAND INCHARGE & MR YADAV D.E. PH 28012000 / 2808 UP ON HAVING WORD WITH THE D.E.
HE REPLIOED THAT THERE IS SOM RACK PROBLEM SINCE LAST ONE WEEK & WE ARE TRYING TO SORT OUT THE SAME,
SO I CHECKED WITH HIM ABOUT ANY ALTERNATE SOLUTIONS IN SUCH A BREAK OR PROLOMNGED REPAIR WORK,
HE COULD NOT REPLY TO THE QUERRY.
4. NOW AT LAST THE TECHNO MAN FOR TRI BAND (BADGE NO. 57923) MR.I.R.YADAV CAME TO MY PLACE @ 2.45P.M. AND WITH IN NO TIME HE SORTED OUT THE PROBLEM AS DESCRIBED AS DNP – I HAVE NO CLUE ABOUT THE DNP.
NOW AS A MATTER OF THE I HAVE BEEN MENTALLY HARESSED BY MTNL DEPT AND DUE TO WHICH MY BLOOD PRESURE SHOOT-OP TOO SO WHO IS RESPONSIBLE FOR THE HEALTH & MENTAL AGONY AND I HEREBY PUT A CLAIM FORWARD OF RS.1, 50, 0000/- AS ACOMPENSATION OF LOSS TOWARDS THE HEALTH & MENTAL HARESSMENT OTHER LOS OF PROFIT IN MY BUSINES TOO.
PLEASE TAKETHIS MATER TO YOUR UTMOST SERIOUSNES AND REVERT BACK WITH SOME SOLUTION AT YOUR EARLIEST.
REGARDS
BHAVESH BORIYA
9833847767
9322285661
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