MTNL, Delhi
Refund not received after 90 days of submitting the application

Hi,

I am a resident of Palam Extn, Dwarka, Sec-7 and I got my telephone (No. 25081255) disconnected on 8th of May 09 and deposited the instruments at Dwarka telephone exchange and got the receipt for the same. Then I applied for the Registration amount refund of Rs.3000/- on 12 May at MTNL Dabri office. After more than 75 days of submitting my application I received a cheque with amount of Rs.354/-. I was shocked to see the amount. So a couple of days later I went to Dabri exchange to confirm the details of the deductions they have made. When I contacted the concerned person he told me that he knowingly deducted the Telephone instrument damage charges of all the applications he had received (may be just to reduce his work, as they remain very busy...) and that was the second shock because I had already submitted a copy of instruments deposit along with my application form, so how did he not checked that? But, he simply ignored that and just deducted the damaged charges, which shouldn't have been done. That means it's the customers headache to confirm what happened if anyone do care to receive the full refund amount and if not then all that amount goes to MTNL only and their profit is increased. Great way!

Then I again resubmitted the copy of instrument deposit and a copy of the cheque details I have received on 30 july and the concerned person confirmed that I will receive the cheque for remaining amount within 10 days from now. But when i contacted the Dabri office after 10 days they said they have sent the details of amount to the Mayapuri MTNL office on 7th August and you will receive the cheque from Mayapuri office. On 18th August I contacted Ms Meena at the Mayapuri office about the refund and she said the cheques are not yet ready as they receive lots of cheques daily in bulk so you better confirm it next week if it is ready or not.

So, I contacated Ms Meena again today and what she found in the system was the details of last cheque prepared of Rs.354/- and have no idea about the balance refund.

It's been more than 90 days that I have yet to receive my full refund amount.

If you need any other information from me, kindly revert back.

Thanks & regards,

Ashish Dabas