I had applied for Triband services around 6-7 months ago, at MTNL Panvel they didn't had certian services for my area so then they didn't bother to call. When we plan to disconnect the landline number they inform us now they have Triband in our area so not to disconnect the landline.
However due to some personal reason I decided not to take these services and called them to inform about the same. When called one of the employee at New Panvel Exchange very rudly informs me that I need to give an application for cancellation as this service is already been activated on my name n number, that to without informing me or without visiting my place. Also added I need to pay the bill for activation of theis account. First thing the employee was very rude and didn't bother to listen carefully blaming me for whatever has happened.
I deceide to call the DGM and inform him about this incident, who sits at CBD-Belapur's office. Being at this level (DGM) I expected he'll listen n then suggest what to do, however to my disappointment the DGM was again very rude, he stated that I should give an application and disconnect these services, which I was going to anyway, but to my surprise he stated I was wasting his time by calling n discussing this issue, he personally won't waste time listening to irrate or complaining customers. That was pretty rude and scarcastic. He mentioned I won't be billed for any installation, however wasn't intersted to even listen to what am I saying. Not worried atall about loosing a customer. Least bothered about what I was trying to bring to his notice.
Looking into what happened I have decided to disconnect my MTNL number. These government employees do not respect their consumer and I feel these people desperately need to undergo CUSTOMER SERVICE or CUSTOMER RELATIONSHIP MANAGEMENT TRAINING.
Pathetic experience. Would never call and talk to such employees again.
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