Ref. No. NBU/223/09-10 Date: 16-11
The Authority Concerned,
Re: Cash Credit a/c no.10788125269 in State Bank of India, B.R.B.B. Road Branch.(Code no. SBIN0001218)
Sub: Complaint against the services of B.R.B.B. Road Branch.
Dear Sirs,
This is to bring to your kind notice that from the last six month (approx.), we are regularly facing lot of problems from the services of above-mentioned branch, which has made us impossible to carry on our day-to-day business. We have not seen such a deteriorated Banking service in our whole life. The problem which we are facing are mentioned below. We have already made so many complaints, but all have gone in vain.
1. The cheque we deposit with you for clearing, we have no proof that when & at what time it is
being deposited to you for clearing because now cheques are not acknowledged on receiving,
rather the system to drop the cheque in Drop boxes is introduced.
2. On the basis of date & time of depositing our cheque for clearing, we calculate that the amount
will be credited to our account in a particular date. But it is found that the account is not credited
as per schedule.
3. There are so many instances that as per calculation the account should have been Credited
(against the deposit of cheque) but it has been found that not for one or two days, the account are
been credited after 8 to 10 days also.
3. Due to that our cheque which we have issued to our Party, they are being presented to our bank
in time as per schedule and are dishonored. Due to this type of dishonor of cheque, our
Creditability in the market is badly damaged, because this type of information spreads in the
market in an epidemic way. Next time, the party will not trust on our cheque and they will insist
for payment by Pay-order.
4. Ours is a small industrial unit, so most of our Sales & Purchases are made by cheque.
Sometimes, we also feel difficult to withdraw cash, because the account is not being credited in
proper time.
It is a matter of great surprise that because of lapse of services from the Bank, our account are not timely credited and due to the reason, cheques we have drawn to our parties are returned and Bank never hesitate to charge the Cheque – Return charges. So it means there will be lapse of service from Bank and we will be penalized.
We are running C.C. account with this branch, so due to the fact that cheques are not credited on time, we have to incur INTERSET LOSS for the delayed period in crediting the account.
Over & above, the most surprising thing of this is that our returned cheques are also not being returned to us for indefinite period from the date of dishonor.
We hereby request you to look into the matter and do the needful.
Waiting for your reply.
Thanking you,
Yours sincerely,
For NBU Packaging & Printing Works (P) Ltd.
Dr. K.P. Agarwal
Director
Cont: 7A, Bentinck Street, 2nd Flr,
Kolkata - 700001.
Ph.: 033- 22489329 / 93311 27375
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