Dear Sir,
I am having one Acer Extensa 4620Z Intel pentium Lap top. A couple of its key buttons have come out. I took my Laptop to your authorised service centre at Jaipur. They have advised me to get the whole key board changed as the buttons are not replaceable or sell the same to the company and buy a new one.
I am extremely sorry for the advice given to me by your authorised service centre as I have been using laptops for the last 8-10 year and have not come accross such a defect in the laptop.
Sir, I am a student doing my MBA II year and it is beyond my means to replace it at my will. I am tech savy and have been using lap top with utmost care and it is peculiar that such a defect has cropped up. I therefore request that the key bottons be replaced or replaced immediately. I shall be thankful if I hear from you withour delay.
Aishwarya Sharma, 5/80 SFS Mansarovar, Jaipur Telephone No.0124-4117752, 0141-2395902, 09414250565
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