To whom so ever concerned,
Dear Sir/Mam,
I am Ashish Saxena, resident of Lajpat Nagar, New Delhi. I had bought Acquaguard RO system (Acquafresh Elegant) around 5 months back from Home town, Great India Place, Noida. We are under warranty period.
After a few days of purchase a technician was sent by the company (from their East of Kailash office) to install the product and give us a free demo. He did install the product but DID NOT inform us about the following-
1. He did not get the "cleaner" along and also did not give us any instruction on HOW and WHEN to clean the tank. He said "it is all automatic and we do not need to clean it". (This information is totally incorrect and we are supposed to clean the tank every 15 days using a cleaner which was never provided to us.)
2. Our model did not contain the candle and he did not inform us that candle can be installed NOW which will increase life of the filters.
3. He said, the tank has to be flushed once in 10-15 days. (This information is incorrect, it needs to be flushed everytime we start the system, which means 2-3 times a day)
As a result,
1. We have been drinking dirty, filthy, yellow water for past all these months.
2. I am suffering from stomach problems for past 2-3 months and I am under treatment.
3. Our filters became UNUSABLE and we had to replace them after usage of 4 months (the normal life of filters is 1 year).
4. We had to spent Rs. 3, 000/- for installation of new filters and a candle.
Considering that I am first time user of a R.O. system, whose responsibility is it to inform the customer about the product? How can a sales person come and ill-inform the consumer like this?
The company is responsible for the negligence on their "demo-after sales service" team which has lead to out health and financial losses.
We request you to help us take strict action against the company and get us the desired compensation.
Many thanks in advance for your support. Awaiting response.
Best Regards,
Ashish Saxena
9910193422
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