Your non-responsive attitude is leading me to file a suit in Hon'ble Consumers' Forum.
&--Original Message&--
From: L C Chauhan
Sent: Monday, June 29 5:18 PM
To: '[email protected]'
Subject: FW: Auto Acknowledgement mail
I am remaining assured waiting for response of your team with 24 hours since 17.06.09.
&--Original Message&--
From: L C Chauhan
Sent: Wednesday, June 24 5:01 PM
To: '[email protected]'
Subject: RE: Auto Acknowledgement mail
Pl. let me know as when 24 hours of your team will be finished.
&--Original Message&--
From: [email protected] [mailto: [email protected]]
Sent: Wednesday, June 17 10:07 AM
To: L C Chauhan
Subject: Auto Acknowledgement mail
Thank you for your continued patronage of Nokia products.
Please be assured that our team will respond to your query within 24 hours from the receipt of your email.
This is a system generated response. Please do not reply to this email.
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The above is posterior to the service done vide job sheet no. 085343506/081213/12 dt. 13/12/09 thru' M/s Music Planet, Sec-15, Faridabad (Haryana). The same problem of jamming the keypad has restarted after 4 months. Your response to my earlier complaint is nil as reproduced hereinabove. This may lead me to Consumer Court. Some of the letters from such ill-fated customers are also appended below after down loading from this site.
===========================================================================Appended letters:
Nokia Customer Care of India
Posted: 10-11 by Kohinoor Steel Pvt. Ltd. Send email
Fade up with the customer care
To
The Senior Manager (Customer Care)
Sir,
Re:- Replacement of Nokia E90 set Colour Maroon Batch no. 353660010636912
We are shocked to bring to your knowledge that we have recently purchased the above-noted set which is infested with certain technical problems. The Memory Card datas are vanishing automatically. Then after removing and reputting it, the datas come back. The phone also hangs. Since we have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.
In anticipation of your prompt response,
Thanking you,
Yours faithfully,
For Kohinoor Steel Pvt. Ltd.
Nokia Customer Care of India
Nokia Customer Care of India
Posted: 01-09 by PAnkaj Send email
Pathetic service of Nokia Customer Care of India
Hello Friends,
I am happy that such portals exist for expressing your views on a product/ service.
I had purchased a Nokia phone 2255 a year back. It never gave me any problems till 12 month of the purchase. But in th e12th Month, it developed a serious automatic on off problem, the flap phone was not functionnong.
I decided to take the same to a customer care center in my area, was surprised to know that there was only one in Andheri for CDMA handsets. I was made to wait for 2 hrs. They opened my phone turned a few screws here and there and then said that its a level 2 problem and they cant touch the same, I would have to go to peninsula customer care repair center to repair the same.
when my turn came, was promptly instructed that the phone is out of warenty period and that they would charge me 1000 rs to touch the phone and 3000 to repair the same.
I called the customer care number and informed them of the issue, the lady told me that there is a 20 days extended warenty by default. Even though the same was communicated to the repair guy at the center, he did not address my complaint.
Since, I had purchased my phone from an authoirised Nokia priority dealer, yet was given a shabby treatment. I did feel cheated that for a factory defect., a consumer had to pay for the pain and undergo a agony.
My community has decided not to buy NOKIA products in future. So be carefull of buying them. I am not saying all this to discourage you form buying, but bring to your notice the pathetic service which may be in store for you also.
I have switched to a different brand and found the service nuch better and professional and customer friednly
Nokia Customer Care of India
Posted: 06-02 by Kumar Gaurav Send email
Re:- Replacement of Nokia N81 set Colour Blue Sr. No-356994011493677
To
The Senior Manager (Customer Care)
Sir,
Re:- Replacement of Nokia N81 set Colour Blue Sr. No-356994011493677
This is with regret i have to inform you that my set has developed problems the day it was purchased from, it first developed problems with the keys nad was not able to use the navigation keys as well as the number keys, took it to nokia care they fixed the problem and said it would not occur again. Later it started dialling numbers on its own once the slider was operated again it was taken to the nokia care and they fixed it again, now this is the third time it developed a snag in the camera and the image fades when the flash is ON now they have kept it with them to rectify that. The demo games are also not working and is giving problems there in.
I am sure that a faulty set has been given to me and i have lost the trust in the current handset. The Product code is 0558083.It has been currently given to the Nokia Care at 30/28, East Patel Nagar, N.Delhi and the Job Sheet no is APAINY118878401. Since we have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.
In anticipation of your prompt response,
Thanking you,
Yours faithfully,
Kumar Gaurav
9899992103
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I am keeping a hard copy of this communication enabling me to proceed further in the matter.
(L C Chauhan)
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