Dear sir,
i m ritesh purohit working with times of india, new delhi.
i had given my new mobile on 3rd may in nokia care, a-78 sector 2 noida.my job sheet no. is 1200224516.
my mobile was physically damaged due to some reason. they assured me that my expected return date would be 6 may. they told me to inform me about the status by call or any sms.
at 6th may they told me to wait till 10th may. on 11th may they again told me to wait further till 15th may.
today, on 15th may when i call again to then, they told that it can't be repaired and i have to take it back. they neither phoned nor sms me in this whole period.
it shows truly unprofessional attitude of your company. i am using nokia since 10 years, but this time i have decided never ever buy or suggest anyone to go with nokia. my cell phone is in warranty period. if it can not be repaired than what is the mean and use of warranty? i want to know each and everything that why my phone can't be repaired. i don't have any mobile now, and i am not in a position to purchase another. i feel mentally tortured by nokia care.
i need a satisfied answer very soon or i will go through the consumer court.
-Ritesh Purohit
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