To
Date: 24.09.2007.
Mr. Ashish Chowdhary
Country Head NOKIA
Dear Sir,
I was a satisfied customer of Nokia since 1995, but the following incident has destroyed my faith and trust on Nokia.
I have purchased an NOKIA 3250 hand set recently from middle east, which was made in Germany. I am having a problem in my hand set. Even though there is enough space I am getting a message as memory full delete some data.
I have approached one of your authorised service centre CARE POINT, # 25/1, Srikantha Mahal, 1st Floor, 1st Cross. Sampige Road, Mallshwaram, Bangalore -560 003. INDIA, mail: [email protected]. ASC # 140_434038.
Customer service people informed me that I have to pay the service charges since the hand set is made in Germany, though the hand set is under warranty.
I have paid the bill amount Rs. 1360=00 (one thousand three hundred sixty only) with bill NO 4013 on 27th September in the above mentioned address.
This incident has caused a lot of mental agony and harassments, I am planning proceed through the legal method for the inconvenience if I don’t get my money and the transportation charges (Rs 1000) to visit your service centre several time by false promise.
This is the final notice and if I do not receive my claims and the charges within 10 days, I am constrained to file my legal papers in consumer forum for justice.
My Job Sheet NO : 140434038/070814/65.
Thanking You
With Best Regards
Devi Prasad Shetty.
CC to.
1. Mr.. OLLI-PEKKA KALLASVUOPRESIDENT AND CEO OF NOKIA CORPORATION
2 Nokia Asia-Pacific, 438B Alexandra Road, #07-00 Alexandra Techno park, SINGAPORE - 119968.
3. Nokia Bangalore office:- Vice President Nokia - No.05, Vengadam Building, Pattalamma Street . 560004 BANGALORE. INDIA
Dr. Kai Öistämö Executive Vice President and General Manager of Mobile Phones
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