Subject: Defective "NOKIA-5130 X-press Music" Mobile phone sold to me.
Dear Sir,
I am the Loyal and Patronized Customer of Nokia mobile phones, for almost 6 years. I have purchased 4 mobile phones of the same company till today.
Recently I purchased "Nokia-5130 X-press Music" mobile phone on Dated 19/06, vide Bill No. 0038599, from SATYAM ELECTRONICS, JAIPUR, RAJASTHAN.
Just after 2 days I faced a problem in my Mobile of 'Wrong msg timing' and 'phone Hanging Problem'.
I went to Nokia Care, CARE ZOE, SIDDHI VINAYAK COMPLEX, OPP. SANJIVANI HOSPITAL, NEW SANGANER ROAD, SODALA, JAIPUR, PHONE- 0141-2291653, and gave my Set to them. They kept it and said to me to come in the Evening on same day. When i went there and checked my mobile, all new 5 Problems occurred, i.e. Auto Switch On-Off Problem, Mobile Hanging, Message Time Wrong, Network Dropping, and Battery Back-up Problem.
I told them about it but they ignored and asked me to go from there.
After 2 or 3 days i again went there but there was No Solution.
On dated 03/07 they kept my mobile phone 3rd time and gave me the Job Sheet, with No. 209433527/090703/7.
They sent my phone to Delhi Nokia Factory.
After 9 days I went to that Nokia Care, they returned my set with the same Problems. After treating me rudely, they sent my set again to Delhi.
Now till today there is No Action, No Reply, No Confirmation from the Nokia Care and Nokia, Delhi too.
I called for 4 times to Nokia Customer Care on Phone No. 08030303838 on different dates in between. But there is no Satisfying answer from there also.
Now they are not returning my Hand Set yet.
In this cut throat competition era,
Is this their CRM (Customer Relationship Management)?
Is this your Post Sale Services?
Is this your CB (Consumer Behavior)?
Is this the way of treating a Loyal customer of their Brand, NOKIA?
I just want my Mobile Phone totally Replaced.
I was going to purchase an another Nokia Phone but now the idea and my Loyalty has been affected and diversified because of your Company's and its Authorized Service Center's attitude. It is the Faith-perishing behavior, utmost.
The details of my Mobile Phone are as under :
- Make - NOKIA
- Model - 5130 X-press Music
- IMEI No. - 35523203411-3217
-Date of Purchase - 19/06
-Purchased at -
SATYAM ELECTRONICS,
JAYANTI BAZAR,
JAIPUR, RAJASTHAN
Thanking you,
Yours Truely,
(SUNIL UDAIWAL)
Contact No. : 09950753584
E-Mail ID: [email protected]
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